Error Computer Repair — Local services in League City

I was dissatisfied in their cost and lack of an honest appraisal of what I could expect when they finished recovering my data from a thumb drive.. When I expressed my disappointment at the final results, I was told “to have a nice day” in a facetious tone of voice when I left their place of business. Later, I suggested a negotiated settlement that I thought was fair for the actual service rendered, but they did not want to accept it. So now I’m an unhappy customer and have no other recourse but to let others know what happened. Furthermore, they could not provide the thumb drive they worked on when they were finished, which the Owner admitted was against their own company policy, and it prevented me from taking any other action with other companies in order to try to recover the data.

I was pleased to get a call saying they recovered 4.3GB of data, which sounded like the right amount of information on the drive. I was happy to hear this and I was told that the file names were no longer available in their original names, but I could open each file and rename it as appropriate. I told them this would be tedious, but saving the data still made the effort worthwhile. As I left they asked if I wanted to take the old thumb drive with me. I asked if there was any reason to keep it since they recovered the 4.3GB I was expecting. They said they had recovered everything on it, and it was corrupted, so there really was no use to keep it and they offered to dispose of it for me. I told them that since they recovered my data, they could throw it out if they wanted. When I later found out that the 4.3GB of "recovered data" was useless, they checked to see if they still had my thumb drive,, but said that it was thrown out because I didn’t want it, which I learned later from their Owner that this practice is against their own company policy. They are always supposed to return old or damaged parts as they are the property of the customer.

I expressed my disappointment at the results and was told there was nothing more that could be done and, quite literally and facetiously, to “have a nice day” as I walked out the door. I was not having a nice day and I was annoyed by them making this facetious remark that was disrespectful to me. They seemed to think that my lack of technical knowledge on this subject was amusing to them, but it was not funny to me. I hired them because they were the experts that I thought I could depend on.

My problem is that I feel that I did not receive a fair appraisal of the situation and that I was taken advantage of. I was told early on that they would recover what they could, but they left out the part that the “sectors” of an older thumb drive would probably prohibit any meaningful access to the data.

I expressed my concerns to the Owner and explained that I was very disappointed and felt like I was taken advantage of. I suggested that we negotiate a settlement that would refund a portion of the fee I paid, and I would accept this as a bad lesson learned. He feels, on the other hand, that he did everything he promised and that he didn’t feel that I was due any consideration for being an unhappy customer. I disagree and offered an amicable settlement to avoid writing a negative review. I felt we both were at partial fault in the way things turned out and hoped we both had a learning experience. I learned a technical lesson and they should have learned how to better serve and treat their customer’s interests.

I suggest being very careful dealing with this company and asking lots of questions before you commit your property to them. I know that I will never set foot in their business again and that is probably fine with them. It was a tough lesson learned on my part. I’m just lucky that the amount was relatively small in the big scheme of things. Lesson learned on my part,...

Please do yourself a favor and take your computer elsewhere to have it repaired. This place is worse than Geek Squad!

I brought my computer in several months ago as it would freeze up randomly after upgrading the CPU, Motherboard and Memory. The first time I brought it in, they fixed some other minor issues I was having, but didn't even address the freezing issue. I brought it back in and he looked at it again and said he was able to "force" the random freezing issue and that it was fixed. Less than 24 hours after I got my computer back, it froze again.

I brought it back in to have him look at it and he asked me if I did a clean install. Since the freezing issue happened after I replaced the some of the hardware, I knew it was hardware related, not software related. I asked him to test the components I upgraded to see if they were bad. After a few days, he said he tested all of those components and they were fine. He insisted it was software related. So I did a clean install and guess what?? It still froze!! I slowly replaced the components one by one until I found that it was the memory (that he claimed he tested) that was bad.

I learned a valuable $150 lesson......stay away from this place at...

I was suprised by diagnosist fee. If I would of known he charged $60 to look at my computer I would never have had it looked at. I spoke with the owner and told him my situation, which was that I had been unemployed due to covid and that all I ask that he be upfront about cost. So, he can respond how ever he wants, but if someone walks through your door and tells you to be upfront, simply tell them what's up, and that there is going to be a charge, don't try to justify not mentioning the fact there is a charge because it is on a sign. I believe your words should mean what they are suppose to mean, or lack of in this case....smh . Shady to diagnosisic fee when the customer directly asks you to be upfront and you...