Baskin-Robbins — Restaurant in League City

Stopped by march 25th around 7pm walked in we were greeted by a young male . Our family wanted to sample a few new flavors the male had no issues and proceeded to let us sample a skinny dark hair girl rudely comes in front of the male and seems annoyed by the fact we haven’t decided yet and then says “ is anybody ready to actually order “ whatever that means . We ate in the lobby and heard her walking around talking about how “ stressed “ she is so decided to cut the family time short , before heading out I wanted to order banana split to go so a blonde female began making my split . The rude dark haired girl tells me she will go ahead and cash me out I then told her if I could add another banana split and she told me “ what “ so i repeated myself . She makes my second banana split and rudely comes up to me and ask “ what flavor ice cream do you want “ I told her and then she comes back around and says “ do you what hot fudge or what “ I say yes hot fudge whip cream all of it ! Got my two banana splits the one the blonde girl made was nice and neat and hers was sloppy and all over the place ! Before I walked out I saw her walk to the back throwing her hands up as if she was talking mess . Bad day or not good customer service is important to keep . I spent over $50 on ice cream that me and my family couldn’t properly enjoy inside like...

I usually go here to get hand pack butter pecan ice cream but today I went and try the Banana Split which was so nasty oh my God they over did it with chocolate syrup and I didn't like it at all it was so nasty I had to throw it away I start gagging from the taste of it ugghhh. I wasted my money $6.79 when I got home I called and asked to speak to a manager they have no manager on duty just the girls that was working inside so I asked her how can I talk to someone about getting my money back she tells me I have to call back tomorrow to talk to a manager look like a manager should be on duty but then she proceeded to tell me about that's how they fix it. Everybody don't like all that thick chocolate syrup but nevertheless I won't go there again to get the banana split I'll stick to my hand pack butter pecan ice cream so...... I give them a one-star the services was not great they took too long with my order through drive thru what a waste of time on a Tuesday I am peed off about wasting my money on something so nasty and have my stomach...

My husband, daughter and I went in on a Friday night for a late night family treat. We knew that they'd be closing soon so we only sampled a couple flavors and quickly selected our treats. Johnathan was taking care of us, he gave us the BEST service I have ever had! He was kind, polite and generous! He treated us like we were his family, even though it was late and I'm sure he was tired. Not only did he take fantastic care of us, he was kind of everywhere. He came over to the register and fixed a mistake another employee made with another customer, he was answering the drive threw calls, and even made a couple of orders himself, all with an incredible smile on his face. The world needs more people like this man! Fantastic service sir, thank you so very much! My family and I will be back!! Who knows maybe this will become our Friday...