The Home Depot — Local services in Lebanon

A Home lite weeder was purchased at this location, in May of this year. But I received it on my Birthday in August. First time I tried to use it . it took me 50 trys to start it. But it finally started. The next time i tried to use it, also 50 trys to use it, but finally started, but quit on me when i was half way done. Then it would not start again. So I tried to bring it back, and was told they only have 30 day warranty on it. I told them it may have been purchased in may but was given to me, in August for my Birthday. They first sent me to the tool department at the other end of the store. Th guy took a look at it and said yup it dont work. He sent me back to customer service. that is when the Manager came down and told me the warranty is up but their is a 90 day Manufactures Warranty. But lets see if our guys in the tool department can fix it now. because they would charge home lite themselves. I told her I was disabled, and that I couldnt make another trip to the other side of the store. So I asked if she could do it. She took down all my information, and took it down. 10 minutes later she came back and said it was all fixed they got it running. I asked what the problem was with it, And she said it was because some times they are left on the shelves to long before someone buys them. I then said how does anyone buying it, are suppose to know that. Know I just tried starting it today. And guess what. Ya you guessed right it does not work . Go Figure Right. So that tells me they put starter fluid in it just to get me out of the store. But that is just my opinion. I have a charge card with Home Depot, and I am very ticked about this situation. went their on 8/24/14. Home Depot something should be done about the way you all handle...

The repair team at this store does NOT look out for the customer. I have purchased multiple Rigid tools because of their "lifetime warranty and used it twice with West Lebanon store. The first time I used it was for my sliding compound miter saw. The blade wobble was scary and I had read a lot of reviews about it. I brought my saw in and was told after a couple weeks that it was the blade. I bought a new one and went home. It still wobbled, I plan on buying a new arbor from Rigid directly.

Recently I had a sander that had went bad so I brought it in. I talked to Greg and asked if it would be under warranty. He told me a few times that it would as the sander was only 5 months old. I told him repeatedly that if it wasnt covered I didn't want it fixed. I got a call a few days later saying my sander was done and i owed $50 or so. But take away the $18.95 fee I called back every day for 5 days to try and figure out what was going on. I never got through or was told the person who was in charge wasnt around. Finally I got hold of Greg again and asked what gives. He tried to explain that I "might" have been pushing down to hard and caused a brake to wear out. I reminded him about our conversation about not fixing it if it wasn't under warranty as it was only a $50 sander. He told me that I signed a paper saying they could repair it up to $100. He and I went back and forth for a few minutes the call ended when I told him that he bought the sander as I wasnt picking it up. I called Rigid and ended up having a new sander shipped to me to apologize for the confusion. I am done with Home Depot because of this. What good is a lifetime warranty if you cant use it because someone behind the desk assumes that you...

It seems to me that Home Depot in general, and this store in particular, is guided by the principle of filling every available inch of space with merchandise. (Unfortunately, though, I usually leave without finding what I need, because Home Depot sells what they want, and not what I actually need.) This crammed-in scenario creates a serious problem for customers who "traffic" its narrowed aisles. It is no doubt a customer safety issue.

I may notice it more because I am disabled and need to use one of their battery-powered carts while shopping. There are many places where stacks of boxed merchandise, cardboard kiosks, ladders, shopping carts and pallets block my path. I sometimes have to approach the section I need to access by going down another aisle and trying it from a different direction, or even give up on the item I came for. Occasionally, the cart is too wide to make a turn and I "clip" the corner and knock things down.

This seemingly thoughtless "strategy" has even invaded the parking lot. One morning, before the sun rose high enough to see it, I drove over a random, unmarked, six-foot median that stuck out into the driving lane, which gave me quite jolt. (The store manager's excuse was that Home Depot does not own the lot it occupies.)

The last time I was there, I nearly became the victim because of a lack of proper pedestrian paths. What is the Town of Lebanon, NH doing about ADA laws concerning this?...