COACH Outlet — Local services in Ledyard

Let me start off by saying this is one of the nicest Coach stores I’ve been in, the selection was incredible. That said, I had the worst experience trying to shop here. I visited on the afternoon of 7/29 and there appeared to be two employees working, a younger woman and a middle-aged woman. I was greeted by both, but upon first glance I thought the older woman was a customer by the way she was dressed. Very messy and unprofessional. She proceeded to follow me around the store and talk to me while I was trying to shop. She was calling my attention over to things constantly that I wasn’t even looking at. She was nice and I was trying to be polite, but it was a very unfortunate experience. I kept trying to politely walk away from her so I could concentrate on shopping, to no avail. I ended up grabbing my husband and having to leave because she wouldn’t leave me alone or take the hint that I wanted space. I would have purchased at least a couple items, because the selection was so great, but walked out empty handed because of the uncomfortable hovering of this...

I made a mistake while trying to make a in store pick up purchase and the managers Gordon and Alex gave me a really hard time while trying to resolve it. Very passive aggressive and down right mean even lied on me to coach customer service over the phone which I had to call on two separate occasions just to get information about my merchandise. Coach customer service agreed that the situation seemed strange and that it seemed to be being done on purpose and they are looking into it. Not sure why they lied considering the phone calls are recorded. Reported both managers to corporate and I will never do business with this...

First time at Tanger Outlet stores at Foxwoods. Had the best time shopping but at the Coach outlet store was a lovely sales person named Daria. Daria was so helpful and has the sweetest voice and personality. I’ve been to many many Coach stores in many locations including Puerto Rico - and have to say Daria is right on top of my list of being the best representative of the Coach brand. Thank you for making a positive experience for...