High Rollers Luxury Lanes & Sports Lounge — Local services in Ledyard

Let me start this review by saying, my bf and I called ahead of time asking if we can JUST bowl or do we have to order food/drinks while we bowl. The hostess who answered the phone said we can just go bowl, we don’t have to order anything. So we were like awesome, we’ll go to Hell’s Kitchen then go bowling. So, we get there, a nice gentleman told us where to go so we can play a lane. The girl who helped at the front desk was sweet. We gave her an ID, and debit card to hold (their policy) which was fine. We got to our lane, put our shoes on and got ready to bowl. A server named Stephanie approached us and introduced herself, and put menus in front of us. We said we’re good for now! And she said she’d check back. When she did check back, we had said we’re good, thank you so much, we already had dinner. She didn’t realize that I realized her total shift in tone. Anyway, we finish bowling, remove bowling shoes, put our regular shoes on and head to the front. While we’re cashing out for the bowling, the girl at the front walker talkie-d our waitress asking the price for our lane (if we ordered anything). And I hear over the walkie talkie, “lane 4?” THEN I hear Stephanie (who obviously didn’t see us at all) come up to front telling the girl “nothing, they’re LITERALLY getting nothing” and she rolls her eyes. The she SEES us ip front and kind of stops in her tracks. The girl at the front acted “confused”, looked at me and asked me if I knew who my server was, I said yes… her… and pointed to Stephanie. Bowling in general there was awesome. Lanes were beautiful. Nice bowling balls and shoes. I know servers live off tips. I used to serve @ many places. She was beyond unprofessional, and rude. But, Stephanie, read the room. And next time, don’t be obnoxiously rude. Look around and make sure the people you’re talking about aren’t around. You sure changed your tune when you saw us up front. The tables should be separate so the serves make their money & the people who don’t want to drink/eat...

I usually don’t write reviews and for the most part really understanding bc I work in customer service but the way the older guy treated me and my guest tonight was unbelievably rude. I had booked a birthday bash reservation online for 9 people and gotten help by Sophie who was extremely accommodating and helpful. She even got me a $10 discount on one of the people in my party who didn’t want to bowl. We signed a contract which was about $50 per person + $40 for the one person who didn’t bowl plus a few fees which were understandable. It was a nice ally for people who don’t bowl regularly and the atmosphere was nice. The waiter was attentive and got us drinks, foods, helped us with our lane, etc etc. The reason why I’m giving the 2 stars is because when it came time to pay (in our contract, which i attached, it says that we could use up to 3 cards and cash) which we had . The bill was upwards of $500 (which we knew in advance but already thought out how everyone was going to pay bc it was a party of 9). We had 2 people paying cash and 3 cards. The waiter asked, who I assume is the manger, an older guy, to assist him with our payment. This is where it went downhill. First the manger said that they usually don’t take split payments but today they’d make an exception. He was going to do the math but maybe it was too hard for him?? We then told him it’s fine we’ll split it between two cards, 1 card would pay for 4 people and the other for the rest. He again tried to do the math then said that we were an inconvenience and if we wanted to split it we’d have to do the math ourselves. I just think it was crazy that on your contract it says we could split between 3 cards and cash but when I ask to split between 2 cards I’m an inconvenience. Maybe if you don’t want to do the math add to your contract that you can only take one card. My party and I ended up using one persons card and figuring the math out ourselves later...

Do not recommend!! Our waitress Leanna was excellent! But... Every since I first walked through, I was stopped at the podium, interrogated, also too many times following! Did not feel welcome! I should of left then, first impression. The manager Julia informed me that the birthday cake that I brought would be charged a $2.50 per person fee, didn't matter who wanted cake, every single person in our group would be charged, even though I brought plates and such. The staff was walking on eggshells, afraid to answer any questions without calling in the manager, and then on their tippy toes pointing me out to her even though I was the only person there. So very strange. So, every other time that I have been here I have felt welcome and this time, not so much! We have always come here to celebrate birthdays with family as we are local and used to love the atmosphere. My 70 year old uncle, who's birthday is today, is offering to cover the $60 dollars for the $2.50 per person fee just so we can sing to him. Seriously, I think this fee is a bit much! We have 25 people here spending money on food and drinks and not everyone wants to eat cake! And the cake isn't even big enough for all of us! The point is, the cake was for everyone to sing happy birthday, and it was suppose to be fun!! Well the manager took all the fun out of it! I'm very disappointed that tonight was all about the stress of having cake and be charged an extra $60 or to not have cake, and the manager stalking us to see if we were eating cake or not eating cake! Sad to say, it was not a very enjoyable evening. * End of story, my uncle packed up the cake to take home and we still got charged! The day before, Vue24 served the birthday cake that we brought in and didn't charge and the food at brunch was much better! Do yourself a favor and go to a family friendly bowling lane. I do not recommend...