Crocs at Leesburg Premium Outlets — Local services in Leesburg

Worst store Magee to help customer

When I arrived, I was informed that exchanging for a different size within the same style and color would not incur an additional cost. However, the store did not have the size I needed in stock. I asked what options were available to assist me, such as calling another store to check availability, but the staff member informed me that calling other stores was not an option. Instead, she suggested I go online and check for the style myself.

In addition, when I asked for her name to address my concerns properly, she responded by stating, "I don’t feel comfortable and am not legally required to provide my name." While I understand personal boundaries, I believe a store manager or representative should offer their name for accountability and transparency. She appeared to recognize it was for a complaint, and her refusal, combined with her tone and actions, made me feel undervalued and disrespected as a customer.

To make matters worse, during our interaction, she made a comment to another customer, saying, "You gotta do what you need to do," as though I wasn’t even present. This level of disregard felt humiliating and unprofessional.

Unfortunately, I am unable to wait for an online order due to personal circumstances, so I was hoping for assistance in-store to resolve this issue. The overall experience was disheartening, and I left feeling like my concerns and presence as a customer were...

I am compelled to give this store a low rating after a series of disappointing experiences. My loyalty was tested during my last visit when I purchased two pairs of crocs along with shoe charms which, to my children’s disappointment, turned out to be Halloween-themed rather than for the holiday season. Realizing the mix-up within ten minutes, I returned to the store expecting a straightforward return process, only to be met with refusal. It’s disheartening that a store of such size and stature would quibble over a $10 return, especially considering the frequency of my visits and purchases. This was my fourth pair of crocs bought in recent weeks, and their inflexibility over such a small sum is bewildering. Despite not having any clearly posted information on such a restrictive return policy, they chose to rigidly enforce it, leading me to return the two pairs of crocs and ultimately, they...

I recently visited the Crocs store and had the pleasure of being assisted by Mikayla. Not only was she incredibly knowledgeable about the products, but her friendly demeanor and willingness to help made my shopping experience delightful. She patiently guided me through the store, offering valuable insights into the various styles and features of the footwear. Thanks to her assistance, I found the perfect pair of Crocs that perfectly matched my needs and style preferences. The store itself was well-organized and stocked with a wide range of options for men, women, and children, ensuring there was something for everyone. Overall, I highly recommend visiting this...