Villa Italian Kitchen — Restaurant in Leesburg

Health concern: never expected a service from outlet food court, but what happened for my last experience was out of line and a health concern in time of Covid. I consider it's normal to mix up the customers' orders, the guy in front of us was vegan and specifically asked ingredients and ordered vegetarian strombli, we ordered the same vegetarian strombli and one slice of meat lover pizza. When the waitress pushed our order to the guy in front of us, he was upset because there's meat item in his tray and he spontaneously tried to push the pizza out and inevitably touched the pizza with his bare fingers. We all saw that, and I spontaneously told the guy in front of us "Please don't touch the food if it's not your order." And then I told the waitress if that's my order, I'd like a new slice of pizza since that one has been touched and contaminated. She insisted pushing the contaminated slice pizza onto my tray, so I told her a second time thinking she didn't hear me clearly due to the mask I was wearing. This time she wasn't happy, and yanked the pizza out of my tray and moved on to the customer behind me and intentionally ignored my request of a clean slice of pizza. I did insist a 3rd time I need a clean slice of pizza, she reluctantly scooped a slice without putting it into the toaster and put it on my tray. I seriously don't mind it's not being toasted, it's a thousand times better than the slice being touched by random person in the shopping mall with bare fingers...

I ordered a meal (pasta, knots, and soda) and they charged me separately! I asked them to reverse the transaction since it was their fault and the woman on the counter, who acknowledged that it was their fault, was so rude and told me that will not reverse and told me I had to just accept it!...

Absolutely delicious pizza and Italian food. Tried the chicken parm calzone very, very good! The extra sauce was wonderful too. Would def get it again. Joined their loyalty program and got slice of pizza also. Staff were super friendly. Even asked me which calzone and slice of...