The Home Depot — Local services in Leesburg

When I purchased a GE microwave (11/24), I noticed impact damage on the packaging. I asked the sales associate if I should be concerned and he said no. I took a photo anyway, while it was still in the store. I paid for installation and removal of my old microwave and took a half day off from work to be available for the scheduled installation on 12/1. I was told I would receive a text when they were 30 minutes out. That text never came and the installers never showed.

I thought it odd, but chalked it up to Black Friday/Cyber Monday volume and associated chaos. I then thought it was odd that no one called the following Monday to re-schedule delivery. I called Home Depot on Tuesday morning, no one in appliances answers on the first ring, then they send me back there, someone finally answers and sends me to Crystal's voicemail. I leave a message for Crystal and she never calls back.

I call the next day and Crystal apologizes for not calling back, doesn't apologize for the blown installation appointment and another appointment is scheduled. When those techs arrive, they open the box and discover significant impact damage and tell me they cannot install it, Home Depot will call and arrange for a replacement to be sent out (they advised me to always inspect the appliance before bringing it home, because this is apparently not unusual with Home Depot inventory.

No one from Home Depot calls, finally I call Home Depot again, get the same runaround from the non-staffed appliance department and end up in Crystal's voicemail again. She calls back, says she cannot find a record of my purchase and tells me to return the item for an exchange. At this point, I'm a fool to give Home Depot any more chances to make this right, so I return the microwave for a refund.

When I wheel the microwave to the returns, there are two employees there and no customers. One employee says, "Sorry, returns are closed." She is joking, but I am not amused. She carries it on and asks her co-worker to verify her statement, which she does. After waiting uncomfortably for a laugh from me that never shows up, they begin the return process.

Here's a thought for people working in returns- customers who are returning products are probably not happy they have to make the return. The time to make jokes at their expense is not when they are seeking to make a return. Your company and/or the products they sell have probably let the customer down in some way and you should be apologetic for the inconvenience (it's now 12/13) and accommodating.

Lowe's was more expensive, but maybe they'll figure out how to satisfy a customer. The applicance sales associate there did indicate they get two to three stories a day about the poor customer service at that Home Depot. Normally, I would chalk that up to competitive smoke-blowing, but in this instance, I...

We ordered 5 yards of River Rock from Home Depot for our flower beds. They gave us a delivery date if June 6 but contacted us the next day to say it would not be delivered until June 16th. This is unacceptable. On June 5th, we called Home Depot to cancel and they refused to cancel the order unless it was cancelled within 24 hours of the order placement.

Florida has a 72 hour "cooling off" law.

IMHO, Home Depot is misrepresenting the truth.

Never again. If they do not cancel, we will contact the Attorney Generals Office and file a complaint.

This review is considered to be our written notice of our intent to cancel our order.

Fortunately, our bank cancelled the charge after we explained the situation to them.

And the incompetence keeps coming...

After all our efforts to cancel, Home Depot decided to deliver the stone today anyway!

To add insult to injury, they put the stones and pallets in a way that made it impossible for me to park my car in my garage. Just enough over the midline to block my entry (see attached photo).

This note serves as notice of our refusal of this delivery and our request that Home Depot come and pick up their rocks from our driveway immediately. Further, I am not filling out any webforms. You can mail me your form so that I may review it before completing it.

And this is what they call making it RIGHT"?

This should also give other customers cause for concern.

Today is June 24th. Those bags of stones are still sitting in my driveway in front of my garage. We have called numerous times to have them picked up. But here they still are. If they are not removed by 2 pm on June 26th, I will have no choice but to consider them a gift. They were delivered to me even though we had cancelled. We filed a dispute with our bank card company so no payments were made

That sounds like they've been abandoned on my property to do what I please with .

What do you have to say about...

I’m on the road constantly for work and hit Home Depot stores all over Florida multiple times a week. Most of them are fine. But this location? Absolutely ridiculous.

A few weeks ago, I called four hours ahead to pick up 120 boxes of tile. Showed up, and not a single thing was ready. Worse than that — not one employee lifted a finger to help. I waited around for an hour, then ended up loading every single box myself while the staff basically ignored me. That should’ve been the first red flag.

Fast forward to my next trip — I’m picking up a few pallets of concrete. Now they tell me there’s a new $25 pallet fee. Really? I’m buying all the concrete, not the damn pallets. I told them if they’re gonna charge me to use their pallets, we can hand-load all three of them — I’ll even help.

The two guys looked shocked like they'd never done physical work in their lives. Then the manager comes out, gets right in my face, and says he pays for pallets so I need to as well. Totally unprofessional. No people skills, no problem-solving — just attitude.

I agreed to the fee just to move things along, but then the real nonsense started. The two workers clearly pissed i wish i took there names started slamming the pallets onto my trailer like they were trying to break something. At that point, I had to tell them straight up: calm down and do the job right or get off the forklift and I’ll do it myself.

I wish I took a photo of the disaster they left on my trailer, but honestly, I just wanted to get the hell out of there. Of course, I had to come back later anyway just to get my $80 back from the pallet “rental.”

I’ve dealt with a lot of stores, but this one is a complete joke the manager needs to be replaced, and the team clearly doesn’t care. If corporate gives a damn about their customers or their reputation, they’ll deal with...