Jump Up Gymnastics — Local services in Lehi

Poor customer service, miscommunication, and lack of professionalism Initial sign-up confusion: On August 13, I was told there were only two spots left in the Sept 2 class. Feeling pressured, I told Camille via text, “Let’s go ahead and get him signed up.” I then provided all of the requested information over the phone. At no point was I told this meant he was only being placed on a waiting list or that payment was required to secure his spot. Naturally, I believed my son was enrolled. This turned out not to be the case, which was a major miscommunication. Tone of follow-up email: A week later, I received an email from Hollie stating that if I didn’t respond by noon, my son would be “dropped.” This message made it seem as though I had failed to follow through, even though I had already provided everything requested. The tone was abrupt and did not feel welcoming or professional. Price change without notice: When I called back ready to make payment, I was told the monthly price had increased to $60, despite being quoted $55 just a week earlier. The sudden, unexplained increase further added to my concerns. Response to feedback: When I was asked by Camille to clarify my concerns about communication and professionalism, I calmly explained the situation. Her reply accused me of “only seeking to be angry and upset,” despite my messages being polite and constructive. This reinforced my impression of poor customer service and unwillingness to take accountability.

Because of these issues and the way the situation was handled, I lost confidence in the consistency and professionalism of this program and decided not to...

I’ve taken both my daughters to Jump Up for years. Overall we’ve been very happy. Celeste is amazing, if I could have her teach all the classes I would! The reason for the 4 star review is because not all the teachers are great. We’ve had one teacher in particular that I was really unhappy with. My daughter is only 4 but she was not teaching her basic proper technique (I honestly don’t think she knew proper technique). She just kinda threw the kids around instead of teaching them how to execute the skill properly. It’s crucial to learn proper technique from the beginning so they can progress. I also didn’t like the way she interacted with the kids. So besides that, I highly recommend Jump Up. I would just be selective with the teachers you choose. I switched my daughter to a new teacher last week and she has already been night...

Update: the beginning Parkour class here is great - and we tried about 5 other trial classes at other gyms too. They teach basic tumbling WITH parkour skills and really work with each child. It's fast moving and fun for the kids.

The rest of this review is from 2020, and it sounds like there might be some changes that have been made since that time.

We tried the classes (mommy and me, and 3-5 year olds) here two different times, each for a month. Celeste is fantastic, but there seemed to be a negative dynamic with and between the other teachers, and from the teachers to the parents. It wasn't the best atmosphere and it was not encouraging for the kids. Toddlers need some encouragement and excitement directed towards them, and that was missing here. It was too bad because their set up is actually...