Dairy Queen Grill & Chill — Restaurant in Lenoir

After ordering a cake online. I went to pickup the cake, I had my 2 kids with me and ordered 3 small blizzards. I told them while ordering I was picking up the cake and would like to add writing, they said ok. We sat to eat at dirty tables, our blizzards that were literally only vanilla ice cream. The worst blizzard we’ve ever had, there were no ingredients in them. We finished still no cake. Went back waited for someone to help (which seemed to be difficult). Asked about my cake and she’s started oh yeah I’ll go make that it’ll be about 15 mins. When I looked pissed, she asked if that was an issue. I stated yes I ordered ahead of time for a pick up it’s now past that time. I told you when I came in and ordered that I had a cake asked for it. Then proceeded to sit down for 15 minutes while we ate our ice cream. Then she comes over and says they can’t make the cake that I ordered and would I like a different one. I said that was fine. We got a different cake. Probably three minutes later she comes out drops it on the table and walks away. It literally looks like a two-year-old wrote happy birthday on it. Needless to say it was an absolutely awful experience at Dairy Queen. Clearly there needs to be better training in every department at that store and I wasted $15 on blizzards that were freaking vanilla ice cream and a cake that look like a two year-old wrote on it that I paid...

We went for dinner last night. Absolutely awful. 1. After we ordered, it took way too long. 2. The guy in the kitchen was loud, rude, and using profanity through the window. 3. He is doing all this WITH the assistant manager (who is the one who took our order). 3. He the proceeds to throw wadded napkins through the window, some of which landed in our bag of food. We can't tell if they're dirty or not, either way, they're in our food. 4. When they finally give us our food he is STILL throwing napkins and being unprofessional. 5. As we are leaving, another young man working at the drive thru window makes clear his disgust of me and my partner 6. The food is old and cold, which begs the question what took so long, if we got old food? Did they do something to it? We had blizzards twice since we moved here and they were good. Now I'm not sure it's even ok to go back.

Edit: the owner Jessica called me personally. She made sure the problem was dealt with. Since then we've had very good service. They have gotten pretty slow lately, but the food is good. Updating my...

The food is quite good here. The icecream is mostly good. What is bad, is some drive-through practices this DQ employs. Typically, when you pay for something, you get it right then and there. It is an even trade. At this DQ you pay at the window and they ask you to pull around to the door. This doesn't happen sometimes, it doesn't happen often... it happens every single time. They take your money and tell you to wait by a door. They do this so they can appear to be quicker than they are, and their timers on paper will show that the drive-through is flowing quite nicely. This wouldn't be so bad if I hadn't completely been forgotten about before, left waiting for over 20 minutes before I had to go in. I really hope they start giving their customers what they paid for at the window WHEN they pay for it.

All in all, this DQ has a problem with rushing to meet quotas. Slow down, get the order right and give it to me at the window when I pay. If things are backed up, I don't mind pulling forward and waiting, but I don't think it should be a regular...