Dillard's: Fayette Mall — Local services in Lexington

I can say I love Dillard’s over all especially during the holidays! I wasn’t expecting a trip to this location. This is my first time visiting the area of shopping since my mother lives in Lexington!

It is a crazy time to be in days before Christmas but being a former employee I anticipated these days. I knew when we got to the mall I wanted to stop by and see this Dillard’s to check out accessories and James Avery, due to my bracelet needing to be soldered. We needed the restroom and the line in the mall was crazy so I told my family we should utilize the Dillard’s one to all refresh from our trip from Cincinnati! We entered through the cosmetic entrance and just needed one employee to point us to the right direction. Atleast a dozen cosmetic associates looked at us without any name tags and I had to dig an associate to find one who looked like they wanted to help. There was a male associate who wasn’t busy with anything and I had asked him where the restroom was. He pointed away from Dillard’s? I followed up with “Does this Dillard’s not have a restroom?” He said oh yes and proceeded to tell me it’s was on the 2nd floor. His tone was very rude and my family and I were extremely offended.

After we reached and freshened up. We headed back down to the accessories department and tried to see if anyone could help solder my James Avery bracelet. An associate said the specialist isn’t available until tomorrow. Unfortunately it has been told from corporate at Dillard’s anyone who sells James Avery needs to be certified to sell James Avery for purposes like this! It’s just heartbreaking honestly!

The only positive experiences I had was in the Brahmin dept purchasing my Brahmin and the ladies shoe dept because my 6 year old want to try on some Steve maddens that couldn’t fit 💕

The cosmetics department needs some work with greeting people in and out of the store it sets the tone of our shopping experience and I’m sure others too! I’ve attached a photo of my daughter trying on shoes because that’s a tid bit of silver lining...

The worst Experience I ever had I never ever have been treated so rudely .I try to buy daughter's prom dress there today .It had the wrong tag on it so when I went to purchase it I never been so embarrassed in my life lady tore of tag and was so rude .Her friend was with her one customer service lady had told us sense it was riped at the zipper she would take twenty percent off her friend tried to find another but didn't so she decided to just get the one fixed.So I went to pay for them the first lady had went on break so had to deal with another that told me I was lieing they wouldn't dare take twenty percent off .So I wanted to see management which was almost like pulling nails finally the lady had come off break to tell them yes she did tell me 20 percent off Im only so upset because I wanted this day to be great for my daughter last year I had took her sister there to get her prom dress see it was already a hard day for me her sister was her twin and passes away in a car wreak so here we are in the same store doing the same thing being treated like a lier my baby didn't get a dress thanks Dillard's for your wonderful customer service . So...

I’ve worked with Trevor at Dillard’s three times now, and every experience has been excellent. I’ve never been super knowledgeable about suits, but Trevor has made the process easy, enjoyable, and genuinely educational each time.

He’s incredibly patient, approachable, and clearly passionate about what he does. It would be easy for a professional to get frustrated with someone who doesn’t know the ins and outs of suit fitting, but Trevor is the exact opposite—he takes his time, explains things clearly, and never rushes or pressures you. You can tell he takes pride in helping customers feel confident and look sharp.

Trevor has fitted me for a few different suits now, mainly for interviews, and I’ve walked into each one knowing I looked polished and professional. That kind of confidence makes a huge difference.

Whether you’re a seasoned suit-wearer or a total beginner like me, I can’t recommend working with Trevor enough. He’ll make sure you leave with exactly what you need, and you’ll enjoy the process...