GameStop — Local services in Lexington

Today, I witnessed a concerning incident in the store. A customer entered in a highly aggressive and confrontational manner, using inappropriate language toward an employee. Despite this behavior, the employee remained professional and took the time to explain why the customer’s request could not be fulfilled until a specific step in the process was completed.

From my understanding, when making large purchases, customers often receive a fraud detection text message asking for confirmation to process the order. If this step is not completed, the transaction cannot proceed. It seemed the customer was unaware of this process and directed undue frustration toward the employee.

What stood out to me was the customer’s blatant disrespect and rude behavior, especially as this unfolded in front of their child. In contrast, the employee, who I believe may have been the assistant manager named Jeffrey, demonstrated exceptional patience and professionalism.

To Jeffrey: You handled a difficult situation with grace and excellent customer service. Please do not let disrespectful customers discourage you. Your dedication has earned my loyalty as a returning shopper. Keep up the...

Walked in and there was one customer ahead of me. Employee asked me if I need help. I said I’m looking for a headset for a ps5. He said he’d be right with me. The customer leaves so I’m by the headsets seeing which one I’m going to purchase. 10 minutes later I’m still waiting for a headset. The other employee is on the phone with a customer walking around the store looking for something. The guy I originally talked to was on the computer. I assume the guy on the phone couldn’t find what the customer needed so he gives the guy I talked to the phone. Now he’s looking for it throughout the store and in the back. Meanwhile I’m waiting! They hang up the phone. Now a new customer comes in! By listening I find out it’s a new hire. They’re trying to show him how to log in! Meanwhile I’m still waiting to purchase my headset! So after approximately 15 minutes of waiting “ I know this because I was on the phone “ I leave! Went right around the corner to Best Buy and...

I had to make this review in response to the previous review written by Cameron Tapscott. It is appalling blatant lying is allowed on these reviews so allow me to set the record straight as a customer who stood in line for 45 minutes prior to GameStop opening this morning. In total there was a line of about 30 of us before the store opened. The manager opened the store approximately 15 minutes early in respect to us customers that arrived early and were waiting in line outside in the cold. The person putting the employees on blast in the previous review would not have gotten any cards regardless if the store opened at 10am as opposed to 945am as the rest of us who had prepared to buy Blooming Waters Pokemon cards knew to arrive early enough to get a spot in line before they sold out. The employees should be praised for opening early and preventing us from waiting any longer in the frigid cold than we...