Office Depot — Local services in Lexington

I had bought an HP Officejet 8610 printer several years ago from our local Office Depot store in Lexington SC, and was satisfied with the performance of the product (paid around $300 for this product). I had purchased HP ink for this product multiple times before, and it worked fine. However the last time I went to the store to get HP ink, Office Depot was out of stock. So the clerk recommended the Office Depot substitute ink for HP printers which I bought and installed and used for about 1.5 months before my HP printer started having problems. I subsequently read a few online reviews which stated that this ink w/could sometimes cause problems for some printers, and that most likely my print head was damaged from the Office Depot cartridges. So I went to take the Office Depot cartridges back and talk to a manager, and they told me that they would not take the ink cartridges back ,, and also that I should not have bought them in the first place.!? HUH? So then they told me I could buy the HP cartridges now instead since they were now in stock, and try replacing them in the printer to see if they might work (which I did), but to no avail they did not. So now my HP printer will not print and seems is permanently damaged from Office Depot printer ink cartridges (that by the way say they are for HP printers), and so now I am without a printer. So I went back to Office Depot to talk to a manager to see if there were any solutions they could offer (I would have even considered buying a new printer if they were willing to work out some kind of deal for me ,, even though I was only going on their recommendation which ruined my printer in the first place). However, the manager I spoke with at the store was just flat out not willing to help me resolve this issue in any way. In fact, he barely gave me the time of day at the store (was even borderline rude). The manager that I spoke with told me that this was not their fault, and that I should not have bought or installed the non HP ink, and further was not willing to offer anything in terms of settling my concerns (in fact I asked point blank if he would be willing to do anything further in terms of giving me some kind of deal on another printer, and he just plain flat out said NO). I have been a long time customer of this store and have bought many products from there (including file cabinets, desks, chairs, office supplies, printers, and other various devices), but not any more! Lexington SC store ( at least the managers) seem to not care about customers very much. I am an unhappy customer and will not shop there any longer. Also closing my online account. I will be posting this to Google reviews as well....

After calling this store to get information about a router/modem and been put on hd for 15 min I finally hung up. My wife son and I walked into the store and was not greeted or ask of we needed any help. I found what I was looking for and picked up the box and starting looking for someone that worked there when a girl that worked there came up and yanked it out of his hand. She then started to walk away and I told her we wanted to purchase one. She said in a very rid voice I'll have to check to see if we have any. I told her that it said online that they had 4 she snapped at me well that's probably wrong. Then she just stood there. I finally ask her what we were waiting on and she said he is checking to see if we have any. Finally some guy came out whispered something to her and said I'll tell you later and they both laughed. She scan in our purchase and very rudely ask if we wanted the warranty. We told her no. Our 7 year old son was looking at the very cheaply made figet spinners they had at the cash register and she keep looking at him and rolling her eyes the whole time. If you don't want kids to look at them don't put them on the counter. She was so rude along with how the guy acted I will never go. I do not suggest this...

Used the printing service and now will never go back. Their computer changed the format on the power point and printed completely wrong to where the slides were useless. Through the process the associate never shared their screen and once printed put in a bag before bringing over-sadly I trusted it was correct and walked out. Found the error the next day hours before a big meeting and rushed to get prints at FedEx. The following day I went back asking for a refund showing the useless slide decks that came from them 2 days prior and the associate said she needed to see the digital file. While annoyed I drove home got the file and went back, then the associate told me no refunds were available regardless but she would reprint for me. I didn't need a reprint as the meeting had passed. What is most frustrating about this whole thing is that the associate made it seem like a refund was possible and wasted an hour of my time and then became argumentative when I gave her the feedback to have customers check prints before purchase. I don't think the policy prioritizes customer satisfaction and at the end of it I left feeling very frustrated and annoyed. For that, I have to give them 1 star and take my weekly printing...