Not being able to drive due to a medical diagnosis is extra difficult to find solutions. I have a child who has Autism, and he burrowed through his mattress throughout the entire bed in his sleep. I had been told off calling other mattress places that ordering online for delivery just wasn't done. I already have a mattress from Big Fit for myself, where they did just that. However, it took a long time to deliver and it's expensive. I was desperately asking for help from everyone, so my child's needs are provided for. I found this place on Craigslist and called their number. Monika was kind and understanding. She worked with me to accommodate my immediate need by sending me pictures of their options in the store, and even offered to FaceTime me in a video chat to help me find which mattress would best fit my needs. She was able to invoice a bill of sale and secure my payment, leaving me with a solution towards peace of mind. Shortly afterwards, my mattress was delivered directly to my home for an very reasonable price. The gentleman who carried it to my door was very knowledgeable, polite and answered all my questions that I had forgotten to ask about. This whole process was completed in a few short hours in the same day. I would highly recommend buying from this Mattress Warehouse again. I was treated with understanding compassion and all my worries were washed away. I went went the hybrid option, and my child is very happy with the quality, sturdiness, and softness of the mattress. If you're looking for a mattress and want a stress-free, knowledgeable business who will work with you, definitely give them a call to stop by their warehouse, as appointments are necessary. The whole experience was wonderful! This is a team of employees that go above and beyond to treat their customers like human beings. They would be wonderful for seniors that no longer can drive that need a mattress. Thank you so much Monika and Brady! You're...
Read moreThis is actually for Mattress Warehouse in Powell and Monica who was who we met with. It is a little different experience here but much better than the big box stores. We shopped big box stores for around a month for a new King mattress, frame and adjustable base. So much wasted time with double talk about their items and " sales " . At first I was hesitant to go to Monica because Mattress Warehouse doesn't have set hours, you have to get an appointment, but it was a great decision to give it a try. Monica is very much an expert on bedding and working with the people involved rather than just trying to move product. She asked us lots of questions about our sleeping styles and what we wanted out of our new bedroom pieces. She also had us lay on several different style mattresses and degrees of firmness and explaining the benefits or issues that we might have with them. So impressed ! After agreeing on the mattress and base we wanted we were so surprised at how much lower they were than previous " sale " items we had seen prior. Items were delivered and set up in a short time and the two young men who brought everything were delightful , professional and polite. Now having slept in the bed for about a week I feel we really made a great decision going to Monica and the Mattress Warehouse. I would highly recommend Monica for all your bedding needs if you are still in the market give...
Read moreWhat a wonderful experience in purchasing a mattress. Completely different than shopping in a big box store where customers are all around you while you are trying to lay down to see what the mattress feels like. That always made me very self conscious therefore not really getting the feel of the mattress. I loved the whole concept of first making an appointment, and then scheduling a half hour or hour with undivided attention from Monika. She answered all our questions and recommended mattresses for our particular needs and wants. She was very knowledgeable, and did not push us into the more expensive ones but showed us some good deals. (we ended up purchasing one of the most expensive) It was so relaxing with no other customers walking around us.We could take our time and really find out and try any one we wanted and the prices were much less than I would imagine. The delivery was smooth and Tom was helpful, courteous,and polite. Both Monika and Tom are great assets to this company. I would definitely come back and I will gladly recommend this concept and staff to my friends and family. Thank you for a wonderful experience...
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