Powell Liberty Antique Mall — Local services in Liberty Township

Saturday, Feb 26 - I entered this antique mall and was immediately told by a woman (who is, as I late learned, is, Pam the MANAGER of the mall) that I had to have a mask on to come in. Since I am not from Powell or even the Columbus area, I did not have one with me. When I asked if the mall had any, she said, “No. I gave them out for a while. I gave out 250 and I’m not doing that anymore.” Since my husband had dropped me off at the mall while he went for a beer, I had to call him to come back. As I waited outside for him to bring me a mask, another female customer came out and said, “Wow. She (Pam) is AWFUL!. She is costing them business. Even before you came in, she was complaining - loudly - about things, even about working there.” Once my husband brought my mask, I re-entered the store. As I made my way from the back of the store to the front, I was incredulous to see good old Pam WITHOUT HER MASK ON HER FACE (I kid you not!) So hypocritical did this seem to me, I said something like, “so everyone else but YOU?” And pointed to my mask. Pam replied, “Hey, I have to be in here 5 1/2 hours a day” and then proceeded to rant - LOUDLY - about how she is “tired of customers,” and, “tired of (their) comments” I attempted to find out who the OWNER of this antique mall is to complain, but was told that I am not “allowed” to have that information. Hopefully, he cares about his business enough to pay attention to the reviews that customers leave here. I am not sure what Pam’s problem is, maybe she is a profoundly UNhappy person. Whatever her personal issues, she is an INCREDIBLY rude, inconsiderate individual. She has absolutely NO business working with the public, MUCH LESS in a job involving customer service. Her parting “shot” at me was to say that, “If she has to put up with attitude from any more customers, she was going to just leave the shop and close the doors behind her.” (You couldn’t make this stuff up!) Beyond disgusted at that point, I merely said,, “Goodbye” to which she replied, “If I leave, you’ll have to leave too.” I DID leave and I will NEVER go back! There are way too many - MUCH NICER - places to do my...

Decently sized store with ok selection - nothing to write home about, some stalls were much better than others, but overall a fun hunting experience.

My low rating relates to the staff, specifically the woman at the front counter - from the other reviews with similar experiences, I’m assuming her name is Pam. After I brought my item to the counter, she wordlessly rung me up for a higher amount than what I had thought was listed on the sticker. When I questioned it, she replied (rather angrily) that what I thought was a 0 was actually a 6. I asked if we could meet in the middle, since the handwriting on the sticker was rather ambiguous. Her reply was something between a scoff and a growl. She said nothing, and after a few awkward moments told me to swipe my card. At this point I didn’t know what price I was going to be swiping for, so asked for the total. She literally screamed it at me. I was grateful that the price that I thought was on the sticker was being honored, but absolutely shocked at how she was acting. At this point I almost just walked away - I didn’t want this place making any money off me when they treated customers like this. Unfortunately I needed the item as a gift and it was perfect so I sucked it up, paid and ran out as fast as I could.

I will never, ever shop there again because of her. There are plenty of other antique shops in the area that are just as good if not better and don’t have awful staff, so I will be shopping elsewhere...

I loved coming here and will come here often I moved to Florida for about nine months and when I came back I was excited to come see the store I had no idea the owner had passed away she was such a sweet lady and I always liked doing business with her When I enter the store I was immediately followed down the aisle by some random older lady I let it go then I turn the corner and I saw her staring at me and following me again and I asked her what her problem was at that point since I was miffed by her behavior she had said because I had a large bag that she didn’t feel comfortable at which point I said why wouldn’t you just ask me for my bag to leave it upfront and stuff following me around and making me feel bad and offered her my bag and she said no and walked away as I walked down a different part she had already left and then I overheard her talking about me to two other people that seem like they were frequent customers so I approached all of them and told them how rude this was and that I would write a review I will never shop at this place again I have never been treated like this in the 2 1/2 years I have been coming...