Pauly Honda Service Center — Local services in Libertyville

I cannot say enough great things about the service department. I took my van in (actually had it towed) due to an issue that had been addressed by another Honda dealer within the last year.

Mike, Julie and Jay in the service department went above and beyond on my behalf to deal with the other Honda dealer to help me to resolve my situation.

From my previous experiences with dealers you cannot trust them, however these three in the service department restored my faith that you can find outstanding and trustworthy people.

A sincere thank you to Mike,...

So I really do think they do good work. I haven't had any problems with them in the past, but from what I understand some new ownership has come in, and now there is a 3.5% surcharge on any credit card payments. I'm honestly sympathetic to this, and had I known, I probably wouldn't have cared, but I didn't find out about it until I was checking out. Debit and check don't have a charge, and if I had either with me, I would have done that. I didn't have the chance to prepare, and that's just not acceptable to me, and why I rated...

Took car in for pre-paid Oil Change plus a tire rotation. Tire rotation was not performed due to nails in two tires which the dealership said both needed to be replaced. A reputable tire repair and replacement center confirmed the nails but said only one needed replacement as the second was not all the way through and not leaking. For tire replaced at the tire center, not...