Menards — Local services in Vernon Hills

The only reason they get 2 stars is because this location is newer and as a result is much cleaner than Long Grove or Gurnee, but customer service is absolutely horrible. I walk inside and only need 3 things: an electrical outlet with USB, a dimmer switch, and a cover plate. Sounds simple, right? NO WAY! I walk inside on the 1st floor, and some kid (18/19 years old) is walking away from me, so I have to chase him for help, and he says “Uh, I uh, don’t work in electrical, but if you go that way there should be 2 or 3 people walking around in electrical”, so I ask him to physically show me where it is, and he repeats the same thing, and when he points toward electrical, he pointed directly left on the 1st floor behind the escalator, but electrical was actually on the 2nd floor to the left of the escalator. So I find my way to electrical on my own, and have to ask a guy for help as he runs away too, and he’s like “Oh I’m uh, not sure, I uh, uh I’m kinda new so lemme grab one of the main electrical guys.”, so he comes back with this fat, grumpy lady (mid 30s to mid 40s) who looks very displeased that she had to do the simple task of helping a customer. I asked her for help finding a dimmer switch, USB combo electrical outlets, and a cover plate. She pretends to look, and the “new” guy asks me for a SKU number, so I start looking on my phone, when I realize and point out “Isn’t that the SKU number on the shelf tag for the display model?”, and he’s like “Oh, yeah”, and then the grumpy lady searches the SKU on her handheld and she says “It says 21 in stock”, so she actually tries to look this time and finally finds one, and the new guy immediately turns around and finds my cover plate faster than his witch of a manager. How can you deliver this poor of customer service? What should have taken 10 minutes was blown up to 45 minutes because of staff who are unwilling to do their job. I will be taking my business across the street to Lowe’s in the future, sorry Menards but you had 22 years of my life to deliver good customer service and blew every...

Had a siding project have the incorrect color of the trim get delivered to the store. Contractor started the demo work, went to start the install and noticed the incorrect item. We load it up and bring the item back hoping to get either something similar or maybe they had mislabeled our pick up. Nope, just wrong item pulled for the order by the packing company. Talk to the assistant manager (or something along those lines) Vinnie. Vinnie says they'll get the item reordered (just over 2 weeks) and they can either give me $40 back, or deliver the item for free (5 minutes from the store). I explain to him that with having the job go from 1 day to 2 days now I have to pay the contractor more, and $40 isn't even 25% of that cost. Vinnie says that's the most they'll give us back on the order, which isn't even 20% of the cost of the incorrect product, not even 1% of the cost of the whole order of material. We go back and forth a bit, Vinnie says we can try talking to the packing company about the issue but $40 is the most we'll get from Menards. Vinnie then claims that there's no other manager above him, no gm or district manager who can resolve the issue. After more back and forth he tells me he does have a manager, he's just not there until Monday. I decide I'll be taking up the issue with that manager now, Sean. I'll be calling him Monday. Hopefully we can...

Terrible customer service. Manager couldn't seem to care that the store overcharged me for a generator I had just purchased the night before when the guy in line in front of me was discounted for his (same exact generator). She tried to explain the difference between a display model price vs a returned item price when both were clearly unused. Somehow returned unused items and displayed unused items are different items. Same make. Same model. Same original price. The staff on the night of the purchase even said both were display items but couldn't explain the price difference only that the skew code was different. She (the manager), who seemed irritated to be assisting someone then tried to gaslight me when she said the guy was "a little further" ahead of me in line when I said he was right in front of me. He was in front of me because I let him due to the fact he had only one item and his family was there. You've now lost me as a customer for life. No apology. Tried to lie to my face. No exceptions. There's plenty of competition for Menard's and I'll be shopping with them in the future. Nice looking stores can't hide staff ineptitude nor poor customer service. Quality products AND quality people make a store worth it. Menard's barely has the former and certainly...