Theory Philadelphia Outlet — Local services in Limerick Township

I bought a City Poly Puffer Jacket item from the store, but it had a fish smell (raw duck smell) due to a manufacturing error in the duck feather filling. When I requested a refund or exchange, the store refused, citing that I had worn it once. It was my first day of wearing it and how am I supposed to know that the product smelled when I was purchasing it? I know it is their policy for return, but I am very disappointed in their product quality (and it was a very expensive product) and unhelpful...

I spent $450 for two cashmere sweaters at Christmas time and just getting around to wearing them. The first one I put on had a hole near my stomach about the size of a penny. The second one I tried to wear but after putting that one on my husband noticed a hole near the shoulder the size of a dime. Never again will I buy from them and will make sure to...

7/2024: Rachel is also one of the best people here at theory & in general. She remembered so many details about me and my mom from previous visits, including what we got and our sizes (despite it being months ago). She's also so kind and helpful. We love seeing her everytime we go!

Always the best customer service from Kim and Yianniv. Love...