Five Below — Local services in Lincoln

Terrible terrible experience last night, 7/30/24. Went to the five below on 400 N 48th and from the moment we walked in the door, we received the worst customer service from the manager, Aden/Aiden? Not sure how to spell it but he was so incredibly rude, I just couldn’t even believe it. We walked in at 9:13, very aware that the store closed at 9:30. We knew what we wanted so we knew we would be quick regardless. But the moment we walked in, Aden rudely shouts “We close in about 15 minutes!”, no hello or welcome, how are you, nothing. I looked at my phone, again aware of the time they closed and thought it said 9:03 at first and said 15 minutes? And he again very rudely replied uh YEAH! And then I looked and realized it was 9:13 and not 9:03 so I was like ohhh okay, we will be quick. We go and get our items quickly, finishing checking out around 9:26. As we are leaving, I say “thank you guys” to Aden and his accomplice who rang me up and checked me out. Aden snarkily says “have a Great night” and I replied “thank you, you have a better one” as I’m walking out. My friend I came with was still behind me in the store and hears Aden say “yeah I will now that you’re gone” and she was appalled and says “really?!” And he replies “YEP”. I heard them talking so I stepped back in for a moment and she advised me of what was said and I said “seriously?! That was extremely rude and unprofessional and I’ve felt very unwelcome and uncomfortable since the moment I walked into this store. What is your corporates phone number?” He replies “I’m not giving it to you, go find it online” at this point I’m just thinking WOW. WOW WOW WOW. Seriously, who hired this guy? And as a manager? WOW! So I asked his name and let him know how rude he had been and that I would absolutely be lifting this up to let you all know how incredibly rude and disrespectful of a manager you all have at this location. I frequent this location because I don’t live far from it, however after this interaction I will not be back, and I will be sharing this terrible experience on every single platform. I have called corporate and have not received a...

Recently while in the store by myself, I had suffered an unexpected grand mal seizure. While coming back to consciousness, I was comforted by a very kind and selfless woman. Come to find out, she is the store manager, her name is Nicole. She never left my side while the paramedics were on their way. After my trip to the ER, I was informed by my sister how helpful Nicole had been to me. As she saw me collapse, she knew exactly what to do, as she has had experiences with seizures herself growing up. She turned me on my side, called 911, took note of the time it started/ended, and grabbed something to put beneath my head to avoid injury. She found my phone unlocked next to me and dialed out to my sister as well. I’m SO unbelievably grateful for Nicole that day. This delicate situation that could’ve been fatal or detrimental, turned out to have a happy ending, thanks to Nicole, and the other staff...

Cashiers are friendly and helpful. The area around the registers was well stocked and organised. 1 Stars since the rest of the store was an absolute disaster. Some aisles were completely blocked with half put away items. Products mixed together and thrown on shelves in piles. I decided not to buy a few things since they weren't priced and shelf tags were sparse. The tshirt area looked like someone dumped out laundry baskets onto the shelves. There were several opened food and candy packages left throughout the store. The personal care area had damaged and opened items throughout including eyeshadows that looked like someone dug their nails into left open upside down. Used to love going in there but now the sheer amount of mess and chaos actually gave me anxiety to be around. Hopefully they fix whatever is going on there since I hate driving across town to visit the...