Michaels — Local services in Lincoln

I'm going to assume the manager is eventually going to give me my money back but the situation is I was promised a year ago that I kids make my returns at a later date but because of covid-19 that because my receipt is worn which it just sat in the box of stuff which I spent $1,000 on Christmas stuff for my daughter and she passed away and I don't want this stuff anymore and I tried to return it wasn't allowed to told to come back later so I can coming back now and I've been there three times and they won't take it female managers are Pastor how to say that there not really managers. They don't accommodate the glare at you if you have a problem with the fact that they promised you they was retake the return later and they're telling me that they started taking returns more than 6 months ago and now they don't want to take the return. How was I to know that they started finally taking returns when according to the news covid is that is Peak according to a couple weeks ago I stride anyhow and was told basically said I was screwed the manager The Big Cheese anyhow sidhe give me in-store credit. Thanks bro that's exactly what I want is in store credit to a place that reminds me of my your paycheck Away Little Girl. You think I ever want to see these angels again you think I'm going to put them on top of my Christmas tree? I'm only asking for what I was promised. I originally tried to make the returns within the a lot of time frame according to your policies I was told to come back at a later date was not told when that day was be and that date was not in publicly announced that I'm aware of anyways there for why should I waste my time coming back every month to make sure I haven't missed the start of return? This is complete DS and I will remove this review you if and when as in exactly when because when I say I'll do something I do it not like Michael's and their policies of returns and the extremely rude arrogance because that's what these managers are these female managers. They think they're big timer something. Not sure where their arrogance comes from what I know the difference between arrogance and confidence I ran a business quite a few years I've done work for public officials that I can't count on one hand my business is very reputable and what they're doing to me is not how I do business and I think I'm doing a good job. Blowout again the big cheese is handling this right so far however the gift card is semi...

I don’t know what has happened lately but the their customer service has really gone down hill. Called in on Friday to have some custom frames made and asked if a certain discount applied, was told it would. Came in Saturday to place my order and there was one person ahead of me being helped by another employee. There was another employee next to her to which I asked for assistance. I later found out this was the operations manager and she informed me that she didn’t know how to process that area and told me I needed to wait. After 30 minutes of waiting I asked if I could just leave my info with them to call me back when they had more time as I had very cranky kids with me. Came back the following day to pick up my order and ran into the same operations manager. Tried to apply the discount that I was assured on Friday could apply only to be told “ oh, none of my employees would have told you that. You must have heard wrong. The price is the price, are you buying it or not?”. She was unnecessarily rude for no apparent reason and just really soured what is usually a...

I would give ZERO stars if it would let me. I had an item framed and matted for a retirement gift. Picked it up and they forgot the name plaque that’s supposed was ordered, at first they said I never ordered it, when shown the paperwork the story changed, now it was not shipped to them, then it was inadvertently shipped back to Texas (if it wasn’t shipped to them how did it get shipped back), now they are expediting it from Texas but can’t say when it will be ready for pick up. I told them I need it in GA by Christmas Eve and now it’s going to cost a fortune to ship it there, they said “Well we’re very sorry about that”, can’t even tell me if it will be ready by Christmas Eve. I paid just over 420.00 for this item and now it’s going to cost me at least 1/2 that to ship it to GA because of their incompetence. “Well we’re very sorry about that” wonder how their corporate office would feel about that...