QwertyDirect Printing & Embroidery — Local services in Linden

Doing business with "Qwerty Direct Printing & Embroidery" was the most trying business experience I have endured. My first interaction with the owner Steve was pleasant and informative. Promises of a one (1) week turn around, turned into a month long exchange of communication until receiving the projects requested for Transform Her and Twyne Threads. Emails were formatted as requested to make processing the projects manageable for him and/or his team. However, when arriving to the store to pay 50% of the total, the staff member I dealt with (his wife) was unaware of the projects I was paying for. I asked did she prefer I write each item out in detail, she agreed that would help her. After already sending over detailed emails, I hand wrote each order out. The owner, inches away never intervene to clarify he knew what I was paying on. After one month of back and forth communication about the completion of the project, I received the items. Scanning through the items I realized there was an error on one (1) of the hats. He said "I don't know how that happened, I couldn't have done that". I politely informed him I never left the store, it is in fact an error done while being created. He reluctantly said he would redo the hat, and email or call me when done. I asked if my information was needed again. He stated it was not needed. Once getting home, there was another hat with an error, I regretted not closely looking at all the items created. When returning to pick up the first hat, I informed him of the issue with the second hat. He appeared bothered and in disbelief stating he doesn't know how this happened. Eventually he stated he would do it again. The first hat I was never contacted to pick up, I called and showed up. The second hat, I have not received. I have went to the store and it was still not completed. He went back and forth with me saying the one hat was done. I explained the entire situation to ensure he was aware that I am waiting on the completion of the one Transform Her (1) hat. I stated "it was fine I rather not wait longer, you can give me a refund." He made me wait to say it would be done by the end of day,12/28/2020. I repeated back the time frame he would call or email and he agreed, it would be the end of the day. It is 12/28/2020 8:52PM, I have not received a call or an email. The project was given to him and his team September 20th, and it is December almost January. After giving him ample time and dealing with the unpleasant customer service each time traveling to him and leaving without my entire order, I am extremely dissatisfied. I am dissatisfied with the lack of professionalism, disregard of promised deadlines and nonexistent communication skills. Please spare yourself. Do not waste your time, money or energy with this business... This...

I was really trying to avoid doing this but was left no choice and I DO NOT RECOMMEND THIS PLACE..AT ALL!!!! This was my first time supporting their business and they clearly lack professionalism! I found out about this business (& their location) about a month ago. I was very eager and excited because I was supporting another Black Owned Business. BIG MISTAKE! I ordered two bulk orders of coffee mugs with my paintings printed on them (cost me $150..but didn’t mind because again, I was supporting a B.O.B.). When I received my order, it was not what I expected. The image of the paintings on the mugs was not what I sent to him (Steve). The images on ALL 24 mugs were yellow…almost looked like my pictures were edited and were not properly positioned, meaning the images were closer to the bottom of the mug with all this open space on the top. Prior to this, I brought in a sample/reference mug of where I originally was getting my mugs from and Steve even measured the spacings between the top and bottom of the image on the reference mug; and he assured me that he can replicate the mugs for me with no issue. LIES! When I went back to the shop to show Steve that the mugs were not like what I asked for, he immediately got defensive, walked away from me while I was still speaking, and said verbatim, “Well, I don’t know what you want from me. I’m not giving you a refund, I’m not going to reprint them for free. If you want another set, you’ll have to pay for them.” Not once did I EVER asked for a refund/ asked for him to redo anything. I said, “Well, I was just showing you what you did because I cannot use any of these mugs.” …The lady with the short hair, who I’m assuming is his wife is VERY rude and needs to learn how to speak to customers. She alone will have this business losing mad money and I will not be surprised if they go out...

I would not recommend using them. My group had a terrible experience with them, we were given a great test shirt, but when the shirts arrived they were extremely faded and looked like they tried to save ink. When asked about what happened they claimed since the order was a short noticed order and a small last minute color change to the shoes caused this outcome. Yet they had no issue taking our money (EXTRA! 400) for the additional color change. If they were truly hesitant and did not want to put out a terrible product they could have said no and could have protected their brand and work. I worked at a tee shirt shop previously and had similar types of last minute orders and changes and never had an issue with producing a shirt that looked like it went through the was 30 times. Also had better results using an at home printer that what...