Ace Hardware of Litchfield — Local services in Litchfield

EDITED 8-5-23 Please ignore everything I wrote below. I made a mistake and should've called the store instead of ranting in a review. I called the store today. My friend's son works for another Ace and suggested I do that, saying management is usually willing to work out any issues. Roger the owner of the Litchfield store certainly did! I returned the item and walked away with a full refund. My apologies to this review's readers. Ace of Litchfield is a great store and I am once again a loyal customer. Would Home Depot have done this for me? I doubt it! I feel ripped off. I went in to have propane refilled. The tank was rusty and they couldn't read the date so they said I needed a new one which I bought and they sent me home with the old one to dispose of myself. When I asked a friend to take it to the dump for me, he told me it wasn't even empty. He could tell by the weight and could hear all the liquid inside. The Ace employee had also picked it up in order to look for the date. He had to have known it wasn't empty. Yes, it's my fault for saying "I need my propane refilled" but wouldn't the ethical thing be to tell me there was still a lot in it? Especially since instead of refilling they told me I had to replace the tank and fill that new one, which...

A great local hardware store with exceptionally helpful staff who never seem inconvenienced by even the simplest of questions!

I can’t count the number of times I’ve shopped here, often for some obscure tool, nut or bolt, but also for landscape and garden supplies, a sump pump rental when my basement flooded, paint, wood working supplies, and just about anything else you could imagine.

No, I don’t recall the names of the familiar staff members, but they have often helped me in seconds to find what I needed . . . or more importantly, help me figure out what it was that I actually needed given the project I was working on at the moment. You won’t often get that at a big chain outlet!

They won’t have a big selection of lumber, so don’t expect that, but they will make sure you know about Harts Lumber or other alternatives if your needs are more specific, eg -...

It's a mixed bag. Store is perfectly fine, typical for a large-sized True Value.They have a decent rental service, with plenty of equipment, but they do not have much solidarity with their customers. Case in point: I rented a tractor/excavator last summer and dutifully re-filled the tank after a week rental. My can did not quite fill the tank to the brim, but the needle was at full. They charged my card for one gallon of gas plus a hefty fill fee. Nice. Stay away from their repair service. It is just terrible; understaffed or perhaps not well staffed, it's slow and often the repairs are incorrectly diagnosed...