O'Reilly Auto Parts — Local services in Little Elm

RHONDA, the assistant “manager” is CONSISTENTLY rude! She is always snapping and has a demeaning tone with all of her customers. She claims they don’t price match oil with Walmart, even though other o Reilly’s do. We get it, Rhonda, you hate your job. It’s very clear to your customers and co workers. I feel sorry for the company to have such a horrible liability to their business. 4/4 occasions we have had nothing but horrible, terrible “customer service.” Please, O’Reilly’s get a better manager who is actually inviting and welcoming and helpful and PLEASANT to deal with. She is setting such a negative standard on how customers should be...

Yuri G. provided excellent customer service going above and beyond and stayed past closing time to ensure I was back on the road with both my battery and alternator charging properly before I left on Sunday. I had a big issue on my 2014 Ford F-150 where the battery terminal was pretty much desinigrated and he spent much appreciated time cleaning, repairing and providing great info. I’ll definitely be back in the future for parts ect. I’ve only been here three times but every visit has been great. I’d rather support our local auto part shop rather than save a few dollars at Walmart if I get service like...

The dealer wanted roughly $350 to install an emergency brake release cable that you release with your hand after you've engaged your emergency brake. And they wanted $159 to diagnose it when I can see it snapped in half. O'Reilly Auto parts got me the part and the plastic piece that you pull to disengage the brake for $40, and recommended someone who could install it and he gave me a quote of $20 or $30. I have an older car a 2005 Chevy Tahoe and there's no way I'm paying dealer prices for that kind of quick simple inexpensive work. O'Reilly's great very helpful save me a...