KAY Outlet — Local services in Little Rock

It's no wonder #KayJewelers' main FB page doesn't allow their customers to rate them. They practice HORRIBLE & ILLEGAL BUSINESS! So I'll just write my review here.. My husband & I have been thoroughly bent-over screwed by Kay's after being loyal paying customers for 3 years!.. We upgraded my wedding set this past September before the switch to Comenity. The in-store jeweler at their Outlets of Little Rock in Arkansas location, quoted a specific minimum payment that has yet to be honored! I've disputed the 1st minimum payment & balance out the gate-since both Kay's & Comenity have been playing with numbers adding $200, THEN $500 to my minimum payment- telling me I owed over $700 inside of a month! This was WITHOUT having my ring on my finger the full 1st month, because Kay's couldn't seen to get my new wedding set to me on time! Despite Comenity's investigation with Kay's, I was still held liable for all interest accrued even when they couldn't determine what my true balance was! They also added $1000 more to the balance! I was told I still owe well over the minimum payment quoted & written on my Sales Receipt!..SO, I contacted both Comenity & Kay's to discuss returning my set, so I would owe them nothing & they could get their property back- since they can't get their act together.. Comenity said the store location could help me do this..The assistant manager Daigan said she'd call Kay's Corporate to find out what was really going on.. When my husband returned to follow-up with the store, the Store Manager Cassie, was very rude & short with him! She said "Well there's nothing we can do but you have a nice day." �..This past week, I contacted Kay's myself through email. Spoke to John at ext:358595.. According to him, Kay's Corporate "can't force a store to take a ring back," that the reason my minimum payment is so high is because 2 different payments are being added together from 2 separate balances! Instead of them combining balances & giving me only 1 monthly payment amount for the length of the new term! That the reason behind this is: 1 purchase was a promotional & 1 wasn't. Again, this was NOT communicated in-store & this was Kay's doing, not Comenity.. He said he'd call the store & "ask" them to take my set back but they'll say I passed my return policy timeframe arguing with Comenity over THEIR mistakes, NOT MINE! That if there was a question on price, I could've returned the ring then.. Problem with that is: I contacted the store when I saw my 1st mininum payment Online! The store Manager Cassie was the one who told me to call Comenity-that I'd have to take it up with them.. Also according to John, the assistant manager Daigan & store manager Cassie, NEVER called Kays corporate about returning my set. It's not on Kay's file tied to my account! So, in short, if you're looking to upgrade or purchase through Kay's, PLEASE DON'T! They'll screw you over & make you feel like it's all YOUR fault...My husband & I were NEVER made aware that 2 different payments being added together as a minimum payment would happen! Oh & I'm being charged double interest for both! That's ILLEGAL!...Kay's, you're more than welcome to delete this but until something is done about YOUR screw-up, I'll just keep posting it everywhere online I can. People need to know before they make a terrible decision in doing business with you, how you really do business. My next step is...

Update: This place very quickly became the worst experience I've ever had buying jewelry. I ordered something from their catalog and was given a discount because it was gold and Kay was doing a sale on gold. They placed the order and I paid. On 1/18 I got the notification from them that my bracelet was in. I go right when I get off work to pick it up. When I get there I have to sit around for what felt like almost 30 minutes for the staff to contact their manager because something isn't working right with their system. Then, the kicker, I am told that they gave me the discount price when they weren't technically offering the discount and that I'd either have to pay the remaining balance or I couldn't get the bracelet that day and would have to wait to come back until the sale started. This was the wildest experience that I have had. No place has ever sold me an item, I pay in full the same day, and then they refuse to give me the item that I paid for at the originally agreed-upon price, because their employees rang it up wrong. They were going back and forth with their manager, Val, which was also super frustrating because she was there and helping Jawnaye with my same purchase when I went in originally to order it. So it wasn't just some regular-level employee making a mistake; it was literally the manager that did not catch it, and yet I'm the only one punished for their mistake. I just said I would leave it and drove home, then I tried to call and get a refund and they told me I'd have to come back in the store in person. The whole reason I didn't want to wait to have to come back is because its a 45 minute round trip drive for me with traffic and that to me is not worth a simple bracelet. I just gave in and drove all the way back, got a refund, and will never be doing business with them again.

Original Post: I had a great experience here. I have gone to multiple jewelry shops both chain and local trying to find a plain, dainty gold bracelet with no gems or charms. Despite wanting a simple bracelet, no store carried one I liked in-stock and none of the other stores offered to order me one from their catalog. While this store also did not have what I wanted in stock, Jawnaye N. was incredibly helpful. She walked me through the catalog, placed a request for me, and contacted me through my preferred method (email) instead of their standard protocol phone call. She was very responsive and knowledgeable. I will continue to go back to this location for any future...

I cannot express how pleased I am with this store and the manager. My wedding band lost a diamond so I took it in for a cleaning and to hopefully get it fixed. Get it fixed. It was the 3rd time the diamond had fallen out so I was really disappointed. The manager helped us and when I explained the situation he offered to exchange it for another one that was the same or a different one of equal value. They took time to show me different styles and never rushed me. There was a sale so I ended up being able to get a larger carate size and a pair if earrings which they also helped me pick out. The manager was incredibly kind and even double check to make sure I was OK with all the changes since I was giving up since I was giving up my original wedding band. This Kay will always get my...