Cinnabon — Restaurant in Little Rock

So so sad…. This place just keeps going down, down, down. There are never any to-go packs made up, very few in the case, & all surfaces look nasty. By expansion, same issue with the auntie Anne’s pretzels. Staff is typically rude, dismissive, and apparently pretty lazy based on how disgusting everything looks. Drink machines look sticky, need to be wiped down. Have not seen an employee actually making food in ages; they keep a couple misshapen/nonstandard rolls in the case but typically just the large classic size. Anytime I’ve asked about getting a minibon pack or even just a couple, have been told they don’t have any & are done making them up for the day: that’s the response whether it’s noon, 4, anytime of day. Apparently the management /owner feels that not having leftovers is more important than having product to serve. Noticed today the young lady making a pretzel for someone was using her ungloved hands to poke & flip it. & that’s just ONE pretzel: there were no bites, dogs or anything other than 1 more pretzel in the case that were available to buy (a sign stated that everything on the top shelf was for display only?!). When I asked about getting a small of the mini-dogs, was told I’d have to wait 15-20 minutes. 2 people actually left after waiting in the ridiculous line (no other staff offers to help, they’re just walking around &/or visiting) after being told that nothing they wanted would be available anytime soon. That entire outlet mall was about a decade late & you can tell, as it’s about half empty already. I’d imagine this single freestanding Cinnabon in Central AR won’t be around much longer - can’t make money if you don’t provide product to sell - pretty logical to me 🤷🏻‍♀️ As mentioned above it’s really sad as I’m not the only person I’m sure that enjoy those perfect, sinful, sticky buns. Just sad.

PS - was charged an extra $1.75 for that tiny container of icing…. To actually cover the $6 cinnamon rolls that barely had any added to the lackadaisical execution & inferior roll.

edit/add & to add insult to injury: just discovered that neither has hardly ANY of the cinnamon-sweet-gooey that sets them apart from most…. Dry, flavorless $12 - NOT COOL, Cinnabon at...

This is for the Cinnabon in LR, Arkansas. You are literally the only Cinnabon in central Arkansas and on October 4th 2025 you failed miserably at promoting your brand. I downloaded your miserable app and went to your miserable lone store in central ARKANSAS to redeem the classic cinnamon roll that was offered in app only to be told we had to wait 30 minutes for a new batch. This was fine until we returned said 30 minutes later only to be told that they would be done in a couple minutes, but that they were already sold!! When asked why we couldn't have paid for them the first time, they simply pointed at each other and shrugged their shoulders. Nice job clowns!! App deleted...

This used to be my favorite place to treat the kiddos. Finding a new spot until I see sweet deals for Aunties. The name changed and now my sweet deals are no longer being accepted. I would have used all of them had COVID not stopped the ability to go places. Tuesday's were the days to go for the $10 box. After the movie Tuesday, we would get dessert! The customer service was amazing five stars for customer service. Three stars are due to the company switching name but are a part of the same umbrella but will not honor my sweet deals. The Aunties sign seemed like it was always in the background but now it is the forefront Cinnabon is taking the back seat...