I want to give a huge thank-you to three team members who transformed a stressful, two-day print scramble into a genuinely uplifting experience.
Day One – Jason From the moment I walked in, Jason treated my tight deadline like it was his own. He listened, double-checked every detail, and dove right in to make sure I left feeling confident.
Day Two – Caleb & Dylan When I returned, Caleb picked up exactly where Jason left off, then Dylan stepped in and quickly spotted a programming glitch that had slipped through. Instead of passing the buck, they owned the issue and calmly re-ran the job—no eye-rolling, no excuses, just patient problem-solving.
Across both visits, the service never dipped. The hand-offs were seamless, and every interaction left me lighter and reassured. OfficeMax, you’re lucky to have these young men; they’re natural leaders in the making.
Thank you, Jason, Caleb, and Dylan, for going above and beyond and reminding me that great customer service still exists. I won’t hesitate to come back—and I’ll be telling others to...
Read moreI'm pleased to say I have always had positive experiences with the Livermore location's Printing Services team. "Caleb" helped me today, and he did a fantastic job of setting up and completing my printing project while I waited. He immediately understood exactly what I needed done and checked in with me after each step of the process to make sure it was what I wanted before moving on to the next step. He is very friendly, professional, and knowledgeable, and he made this a seamless and stress-free experience. Caleb does a great job representing Office Max, and I will return in the future with more printing projects. Thank...
Read moreI was in a bind and needed print services. I used the online and pick up curb-side. When I got home, I realized that my print was too small. I called and spoke to Michelle. She looked up my order and said that what I wanted should be possible. I asked her if I would be able to come inside and show her the size because I was unsure of the dimensions. When I got there, she helped me and made it the size I needed. She had a wonderful personality and with this pandemic going on, she made me feel great as a customer. Michelle THANK YOU SO MUCH for being pleasant and patient with me. I hope management and you see...
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