United States Postal Service — Local services in Livermore

Although the workers in the office are helpful, the department as a whole is not. They NEVER answer the phone when you call, passport help is first-come-first served and you can wait in the hall for hours (San Ramon office takes appointments), and packages they don't want to deliver because they are an inconvenience are marked as 'undeliverable - incorrect address'. Recently, I was left a note the package was too heavy and I would need to pick up, yet online it was marked to the sender as 'undeliverable - incorrect address'. I'm not getting the package and they can handle it again to ship back. The sender is reshipping and using FedEx because they deliver to your door. We also had problems with our mail being stolen out of our mailboxes at the street so we replaced with USPS-approved locking mailboxes. Even got approval from the postmaster personally approving the lock so that we could add an extra box for securing outgoing mail. However, the carrier wouldn't open it because she wasn't getting paid to open an extra box. She also complained about the locking boxes and how hard it was to put the incoming mail in the slot. Boo hoo,...

In the many years I have lived in Livermore, never have I had a pleasant experience with this post office. The staff is rude, the lines are long, the phones are never answered. It's as bad as the DMV. My latest problem is what has caused me to leave this review. I don't know where my 'regular" mail carrier went, but all of a sudden it seems my house as been bumped to the end of the daily route. Three days ago, my mail was delivered at 7:30 pm. Except it was only partially my mail. I also had two other pieces for two other people at two other addresses in my box. So I left them in my box, with my little red flag up to notify that I have outgoing mail. Next day...no mail for me, no one picked up the outgoing mis delivered mail. Next day after that.... no mail for me, no one picked up the outgoing mail yet again. They are not even bothering coming to my house anymore because by that time it's so late. I get it. It's the Holidays and they are busy. However, it's the Holidays and I am expecting mail! Just because I am now last on the route, doesn't mean I should be skipped, overlooked and forgotten. It's...

Really dislike that the lobby has been locked after closing hours for many months now. When I asked why this was the case since the lobby has a kiosk that can be used for self-service, employee said that "homeless people have been coming into the post office and breaking into people's post office boxes." If this is the case, USPS ought to install some iron gates to prevent anyone from going down the hall where post office boxes are found, although that would defeat the purpose of people being able to get their own mail from these boxes after hours. With the way it is right now, they can't get their Mail from the post office boxes anyway, nor can anyone else get anything done. Recently, when I was at the counter one afternoon, had to laugh at how the pens are attached to the counter. Apparently the chains are broken or were non-existent. They do have a decent selection of greeting cards, and other...