Bassett Furniture — Local services in Livingston

Poor quality furniture for the price. $2700 upholstered bed frame. When they put it together, the guys building it must have realized the crossbeams that run across were an inch too short (whoever made it probably didn’t account for the extra width from the upholstery). Rather than tell us, they squeezed the wood as much as they could and drilled it with short wood screws providing a very temporary solution. Had it delivered in August and moved into the house in October. After a few months of use, we noticed the middle crossbeam kept falling down. It’s a beautiful bed but when assembled they did it in a way that you couldn’t possibly notice it was faulty until after the 3-day return window. We have end tables and dressers that are nice from Bassett. I recommend not getting anything upholstered from here and would probably recommend avoiding couches and beds. Would’ve been less money and headache to go...

This is a zero star rating and if a more negative rating could be given that is what I would provide. The absolute worst customer service I have ever encountered!! Paid for a $7000 outdoor couch that I was guaranteed would be delivered before labor day. They sent pieces from two different couches with the wrong connectors clearly in hopes that we would not inspect the couch. They delivered the wrong couch yet again and insisted that it was correct and have provided no satisfying remedy. The management staff is incredibly rude and unprofessional and the manager who came to my house refused to leave my premises despite my instruction to do so. At this price point, one would expect that they would do what is necessary to satisfy the customer, but that is not at all the case. BUYER BEWARE!! Stay away. Worst...

I recently purchased a large couch through Bassett. It was very expensive and I wanted to protect my purchase. Jodi was very helpful in designing my couch and she was also very helpful in convincing me to purchase the furniture warranty, especially because we had gotten a new dog. Well, my dog got to one of my cushions. When I called about the warranty I was suddenly told there is a no “Paws, Claws or Jaws” coverage. This is completely opposite of what I was told, otherwise I would not have purchased the warranty. Be very wary when dealing with the employees at this store....they are typical sales people...they’ll get you coming and going. Always read the fine print...lesson learned. Very...