One-13 Salon — Local services in Locust

I don’t usually post negative reviews however this situation I hope does not happen to anyone else. My stylist was Jamie I ordered extensions with her. It was a weird experience this time from the start. I was told originally the extensions would be close to $900 I communicated I couldn’t spend that much at the time Jamie said she would call the hair vendor and see if they could offer any discounts and let me know. I told her what I was willing to spend. She called back and said she was able to get 6 packs of hair for $650. I told her great let’s do that. She rushed me to get the money to her so we could get the hair there overnight and get the service and my color done next day. Well the hair didn’t show up on time I have to do all my services in the same day scheduling relating to my job is time critical. On Friday I asked her what day the next week she had availability I was supposed to have an answer by end of day Friday. I never heard back from her, Sunday night I text her and again asked for a day and time. She then provided one for Wednesday. Monday morning I get a text telling me she can’t book the appointment without 50% down payment for services. After giving her $660 for the hair already and having to chase her down for an appointment time. I informed her I would not do that I had planned to pay cash upon completion of services. I offered to come pick up the product (hair) and go elsewhere with my business I was already aggravated with the run around on the hair arrival and appointment time run around. I ended up going for the appointment upon arriving she had the hair unpackaged and set up but only 4 packs and I knew that would not be enough I asked her if we did in fact have 2 other packs she said yes I never seen her put anymore hair at her station. She completed the service with the hair she had it was very thin I did have extensions previously and I was definitely not provided the 6 packs of hair I paid for. I questioned her to see the receipt from my order. She called and gave me the run around insisting she was telling the truth. I asked 6 different times for the receipt of my purchase. She stated she does not and will not provide that for me. So not only did I pay $660 for hair I paid her $375 for the install and additional $180 for my color and was told I will be asked to leave the salon if I come to speak with management about my purchase receipt. This was the most unprofessional experience I’ve ever had and it just looks dishonest overall. I did speak with one of the owners Teresa and surprisingly she offered no resolution either. I’m disappointed in the ethics and morals of this business and it’s employees. The complete lack of professionalism and disregard for the customers concerns. This stylist was dishonest and misleading and it gets brushed with not one thought. If you value your money and expect to get your full service I would look elsewhere...

So thankful to have One13 salon in Locust! The salon is inviting, well kept, stylish and helpful. I am able to find all my "salon needs" there. I am always thrilled with my hair when I leave and I love seeing other satisfied customers there! Teresa gives the best spray tans in our area! I was shocked to see people driving from Columbia, SC to see her but it makes sense!!! Kelly brought my dark dark hair all the way to plantinum blonde, I never thought I would be able to achieve this shade of blonde!! Awesome ladies,...

Thank you One13 Salon for opening here in Locust. I go to see Kelly every time and she nails the look that I want. Her and Theresa have the most warm, homey salon that I have ever been to. Their staff is amazing and actually acknowledges you when you walk in the door. Everyone is so nice and welcoming. I've been going here for a while and am in love with the staff and the services that are provided. Keep up the great...