The Home Depot — Local services in Londonderry

Absolutely appalling experience with Home Depot! Last year Home Depot installed PlyGem defective windows in my condo, damaged my property, and after 6 MONTHS and 2 more failed attempts to replace these windows, they refuse to give me a full refund.

I find it outrageous and unacceptable that Home Depot continues to give PlyGem chance after chance to correct their poor quality products at the customer’s expense! How many attempts does this company need to make before it becomes laughable? At what point does the number of tries become an admission of incompetence rather than a genuine attempt to fix the problem? PlyGem should not be allowed to manufacture windows, and Home Depot should be ashamed for selling such garbage to customers.

There has been persistent condensation between the glass panes since installation, which comes as no surprise. These windows are resembling a DIY project constructed by a child using superglue in an unsupervised setting, rather than a professional installation by a reputable company! Obviously Home Depot management doesn’t feel any shred of embarrassment or shame for profiting off of something so clearly defective! They are simply focused on making a quick buck without regard for the consequences! Their lack of accountability and integrity is truly disturbing.

Unfortunately, Google doesn't allow me to upload photos to support my review, which would serve as evidence of Home Depot and PlyGem's incompetence and help protect future customers from similar fiascos. However, I have sent these photos through text and email to 4 of the managers involved in this process, so hopefully someone with more authority can review the evidence and take necessary action.

And to the managers that couldn’t be bothered to acknowledge my last email: ignoring your customers is unacceptable and unprofessional! Your lack of response speaks volumes about your company’s values! You’re perpetuating the very reason why I lost trust in Home...

I went in to get tons of items for a basement project first I go to paints and I select the colors and paints I need. I go to the register and the employee walks away to help someone else. She then comes over to me and says can I help you I tell her what I need and without one word she continues the transaction without asking for my number or telling me she’s done so I tell her I’ll be back for those and again not a word. Now I’m in flooring, I spent 20 minutes waiting for someone to ask if I needed help. I then asked someone and he told me to ask one of the 3 people sitting down. The female employee in flooring smiles and I tell her I need help with some boxes of floor boards and where can I find the dri core sub flooring . She tells me that’s a Lowes product we don’t carry that here. I assure here that I purchased it in Home Depot in the past and give her a description of t what that is. She replies you’ll find that in lumber and then I ask about the floor boards needing an underlayment and she says to go the next aisle for vinyl if I’m looking for something with an underlayment included ok then she asked someone else if they needed help but I hadn’t finished I needed help with picking a floor covering that would be suitable for the basement. I left the store empty handed. Wasted 2 hours of my time in that store and it wasn’t busy and there were...

I was able to find many of the products I was looking for and the store was organized and easy to navigate.

However, over the course of me working on a building project and returning to the store over and over again, I had many negative experiences with a variety of employees. And I noticed a pattern of behavior, where me and my friend were treated differently than other customers (we were treated differently than customers read as male).

As I shared in my survey of Home Depot, the employees would benefit and improve customer experience by being trained in inclusivity. That is, to be trained to be inclusive and equally helpful to all customers, especially women and LGBT+ folks who are perceived to be and sometimes are unseasoned in construction and working with the type of products sold at Home Depot. The majority of employees that I interacted with were belittling, condescending, or dismissive of me (transgender) and my friend (a woman) and treated us differently.

There are many incentives to do inclusivity training, and the biggest one for the company is realizing that including women and LGBT+ customers will create more business and customer loyalty. Not many companies feel welcoming to these people (us) and when we find companies that do feel welcome, we return to them over and over again and are much more willing to support the...