AMC CLASSIC Londonderry 10 — Local services in Londonderry

This is the second time I've had a bad experience within 3 months. When it was Appletree we never had issues, Carmike bought it, and let it deteriorate, the rugs are a trip hazard, toilet seats broken, paper towel rolls not working, weak food selection and dirty smelling theater... BUT that's the least of the problems.

In March, during one of the coldest weeks, Beauty and the Beast came out. Opening day my son and I went excitedly to the theater. Upon entering we noticed it was cold, but figured since it was early, and the first movie of the day the heat needed to catch up... this was not the case. About an hour into the movie and very uncomfortably cold, my son looked up and said he was freezing. I thought I was the only one. I then looked around and noticed people wearing coats, hats and gloves still. I went up front to ask if they could turn up the heat and let them know it was very cold back there. They said "Oh, no one told you the heater is broken in that theater?" I just stared a second before stating "No... why would you sell tickets on opening day, of beauty and the beast, a movie suitable for children no less, in a theater with no heat?!?" She started unprofessionally, loudly yelling across the concessions counter to the ticket window "You haven't been telling them theater 10 has no heat??" Like.. what?! I left with my son.

Tonight, after contacting AMC the first time, and getting two free tickets for the experience we'd had, my husband and I were hoping for improvements since AMC had now owned the theater for a few months... we went to Guardians of the Galaxy 2. I asked, when told we were in theater 10, if the heat was working in there now and got laughter from the employee as they said "oh, haha, yeah." Halfway through the movie my son said his hand really hurt, I took him to the hallway to look at it. He had gotten it wedged between the seats and peeled skin back, causing it to bleed. He's 7, bandaids make the world of difference. They make boo boo's better. We went to get a bandaid, I waited patiently at the counter for the teenage boy to finish helping customers and said "My son cut himself on the seats, is there a bandaid in the first aid kit we could have please?" He said "I don't know if we have one, I'll ask upstairs. I think ones up there." (Which shocked me a bit, being in health care.. as they should be easily accessible and available to their employees) He called up to his manager who said "We can't give out bandaids." He seemed shocked and she came down, barely looking towards my direction to tell me "We were told we can't give them out." I stood there shocked again and said "When someone hurts themselves in your theater, you can't help stop their bleeding with a bandaid?!?" She said "Nope." And walked away making comments about how she was busy eating. The young boy, came over to where I was standing trying to console my son, and asked if he could help, stating he felt badly and wished there were something he could do. THAT was customer service at least. Some compassion. I told him I knew it wasn't his fault and appreciated his offer but that we were leaving.

I hope AMC turns this theater around because I will not be going back until serious changes have been made. Derry will be getting our business. :( AMC replied quickly to my Facebook message a second time, and is looking into it... however, they've had months to fix poor training, a dingy, and hazardous theater, and it seems all they've done is put in new self service...

A mile from where I live, and it was only $5 for a Sunday Matinee! However this place has it's problems. The parking lot was in need of updating and repair. In the middle of an August heatwave, very little or no A/C in theater. No customers in the building. No employee in box office so you had to buy your ticket at concession stand. I found employees very competent and friendly.

As I was waiting for my food, I witnessed a woman complaining to a young employee about the A/C situation. She asked for a manager, and shortly one came. The manager explained that the A/C system is old and keeps breaking and that with the shortages of stuff from Covid, they can't get anyone to come fix it in a timely manner. Not sure if she obtained a refund or not, for I walked away to go to my movie. But for $5 why complain? As I entered theater, I noticed several chairs broken with caution tape across them. Rugs were stained. But these seats were newer recliners, not the old ones the others posted about. Very comfortable. It wasn't very cool, but dealt with it. I was by myself so no big deal, but I can see a large group being inconvenienced. About 10 more people entered the theatre and I heard them complain about the A/C. Theater is terrible disrepair and surprised they make enough to stay open. Bathrooms had no soap in dispenser, but appeared clean. I enjoyed the movie though.

No employee in box office so you had to buy...

After spending $41 (including a $6 "surcharge") on 4 tickets we still had to go to the box office to retrieve our tickets, that no-one ever collected (we literally could have just walked in for free, which is the only way I'll go back to this theatre, for free) We arrived to one open concession stand and a line to the door (Sunday 6pm). I purchased a medium popcorn and medium fountain soda for $14, I was handed an empty cup and dry popcorn and was told the "self service butter" was around the corner, next to the SINGLE self service drink fountain. I waited at least 10 minutes for the 4 people in front of me to butter their popcorn at the SINGLE "self service butter station". I then waited more time to get my drink from the one drink fountain. Eventually I found that the machine had no ice at all. We found our seats and I was quite distracted by the odor I can only describe as stale cigarettes, my girlfriend then pointed out the dust on the curtains and how dingy the place looked. We watched our movie in uncomfortable seats with only 3 interruptions from staff walking in front of the screen. I hadn't been to this theatre since I was a kid but next time I will travel farther as to not give this place anymore of my money. 0-10, would...