EZPAWN — Local services in Longmont

Io went in to look around and hopefully be able to purchase some nice gold and silver items. I asked the ladies who were working if the pocket watch on the jewelry case was solid gold( not plated or filled). was told multiple times that a pocket watch was solid gold, I had a feeling that it wasnt solid because the inside of the cover had stamped on it, "Warranted ,14k, 25 years" which actually means the it is plated or filled the otecious metal that it plated with shouldnt wear off for at least 25 years. Lady , who was very rude the entire time was very confident thstbit was solid gold and told me that I was wrong and that she personally did an acid test that verified that it was indeed solid gold. I then told her that if it is indeed solid gold the I will buy it,the watch was 300 dollars I also bought a lot if ither silver items that day. After going home I took out my personal acid kit for testing gold and tested the item myself. As I had suspected the item was plated and NOT solid gold. My advise for anyone who does business at this location is to please sure to educate yourself if you plan to purchase qny jewelry or gold items because the staff is knowledgeable at all with properly testing high end gold items. The watch I purchased was available online for $69.99 and i was charged 300 for the same watch. Luckily i knew the risk I was taking and was already aware I was going to lose my 300 eollar investment. I literally conducted this "experiment" because of how rude the lady was when I politely tried to inform her that the watch they were selling as "solid gold " in fact was not. I hope this review will make its way back to the staff of this location and they are better trained to properly test and identify the difference between what is solid gold and what is not so nobody else will ever be misinformed about such a costly putchase. I am in good faith trying my best to believe the staff member was telling me the wrong information because she was uneducates in the matter rather than doing it intentionally...

UPDATE 12/1/2021: This store consistently exceeds my expectations, and since my previous review, they have gone even farther to organize their merchandise, and offer the most you'll get in the area for your loans and items. Mario is the manager there, and he knocks it out of the park. Great place!

Pawn shops are not places where the majority of customers want to be there. They provide a service for people that need money in a hurry to pay debts- be it housing, medical, etc. and for many, it's not a business that will be associated with happy memories. Keep this in mind when you read the reviews for any shop.

That said- this EZ Pawn location has vastly improved over the last 6 months to a year. The new management and employee base has taken a lot of pride in re-engineering the store's layout and has a much more caring approach to the merchandise. Combine this with a more keen eye when evaluating and buying/taking merchandise in for pawn, and this location is a reputable, organized and fair business. The employees are trained well, are courteous but firm, and understand not only what they're taking in, but also the value of the merchandise as it goes out on the floor.

As with any shop, you may disagree with the valuation of an item, whether it's something you bring in, or something out for sale. Unlike pawn shops that pump their good stuff straight to eBay or Craigslist without putting it out on the floor, EZ Pawn wants to move merchandise. You will get a fair price, and you will pay a fair price. This location is no exception, and is one of the best EZ Pawn locations on the front range. I couldn't say that a year ago- but it's come a long, long way. Don't hesitate to make this a stop if you're bargain shopping, or need a...

Christi is beyond amazing and i hope yall paying her well she turned a rough and stressful day into a great day, she spent bout a hour-hour and a half looking up all my gold and silver coins, testing and grading all them(was like 15-20 coins) to make sure the purity of the precious metals was real ontop of helping out and working with the pricing of playstation i was wanting to buy as a birthday gift and went above and beyond to make sure i left the store with the ps5 i was wanting. Never gave attitude, gave amazing customer service grom start to finish and didnt let the amount of work she had to do affect her or ruin her mood, one the best workers i have ever dealt with and will go back just cause of her and her customer service! The other two workers were amazing as well and how they were able to take care of every other customer in a timely and professional manner while she dealt with me, yall have superstar group at this store they are...