We recently had an experience with Longmont Dairy that left a sour taste in my mouth. They accused me of not putting out the milk cooler and their delivery driver having to leave one (essentially stealing their cooler). This was absolutely false. I replied that we only had 1 cooler and to please double-check with the delivery driver on the address, thinking it was a simple mistake, and they needed to find the correct address to get all of their coolers back.

They replied that they would update my account to reflect that I only had 1 cooler, but they took no responsibility for the mistaken accusation whatsoever. I then replied that I even put all of the glass containers inside like they asked, and I hoped they received them all. No response.

We do NOT have 2 coolers in our home! To accuse me of essentially stealing, or at the least, being irresponsible, when, in fact it is inaccurate, is not OK. They should have found out the true address and issued an apology for the mistake. It just made me feel really crappy, like even if I do everything right, they're going to make up some lies and charge me for an extra cooler. I now take pictures of my cooler every Monday evening so this cannot be done again, but I shouldn't have to not be able to trust the milk delivery team, especially when they promote family values and community.

The person who sold us the subscription was SO kind and personable, so I think whoever is emailing me just didnt have very good email etiquette. I think its a one-off (but I still take pictures, just in case, which makes me feel like a little kid swearing to their mom they didnt take the family car out when in fact they didnt!)

The milk is excellent. some of the flavored milks and juices are good, some are not so good (watered down or off putting smell). I wish we could leave simple reviews in the app so in case a lot of people have the same experience they can consider updating recipes or remove certain items. We do love the limited edition food items, but they're very pricey for the quantity you get.

We will keep our subscription, as it's healthier and easier with me having 3 kids under 5, but I just didnt appreciate being falsely accused of something and then them not taking ownership of the mistake.