GameStop — Local services in Longmont

Bad policies/lack of communication.

I pre-ordered and paid for a Piranha Plant amiibo as a surprise gift to my girlfriend around a week before going on a month-long vacation. Noticing that I would still be gone when the amiibo would be available for pickup I asked the Store Manager if my brother could pick it up for me. When I was informed that only I could pick it up, I asked the Store Manager if they could hold onto it until I returned on the 27th. I was assured that the store would hold it until the end of the month. After coming back from my vacation I entered the store to pick the amiibo up and was told that, while I was gone, they had changed their policy. As a result, they had switched my deadline from the end of the month to the 23rd. Unfortunately, as I had previously communicated to the Store Manager, I was still out of town and was uninformed of the change. They had given my amiibo to someone else.

I understand that policy changes are not the fault of individual stores or their employees. I was grateful that the Store Manager and I came to a compromise before my trip and was excited to surprise my girlfriend, but it was completely ruined by new policies and a broken guarantee.

You shouldn't need this many backup plans with a confirmed preorder. I regret not buying her a Piranha plant while I was...

I want to give a huge shoutout and thank you to Justin at GameStop for providing absolutely outstanding customer service. Even though we weren’t in the store, Justin went out of his way over the phone to help myself, my wife, and our kids track down an item they’ve been wanting for a while. He was patient, respectful, and incredibly helpful throughout the entire call. He took the time to answer our questions thoroughly, double-checked availability, and made sure everything was handled with care—something that’s incredibly rare these days, especially when you’re not speaking to someone face-to-face. Justin’s kindness and professionalism left such a strong impression that I felt compelled to leave this review. It’s because of him that our experience with this GameStop location was not just good—it was genuinely great. His level of customer care reflects so well on the store as a whole. If you’re calling or visiting this GameStop, I hope you get to speak with Justin. He’s the kind of employee that turns a simple transaction into a great experience. Thank you again, Justin. You made our day, and we truly...

Went to this Gamestop to pickup a game for $60 and clarified with the employee of the return policy and she let me know I can return the game after 7 days, her name was Kahlan i'm pretty sure, I clarified about two more times after that just to make sure that this was possible. I went back two days later to return the game and the store shut me down and wouldnt let me return it or anything except for trading in and I am not trading in a $60 game for about $15 two days later. The store manager was also passive agressive and I asked him clarifying questions on the return policy and asked him to show me where it states I cant do this and it took me about three times to ask him until he actually showed me instead of just telling me to read the policy. This store is definitely untrained and dont know what they are doing/uneducated about their policies. Went to a different location and they helped me out with great attitude and I got my...