Andys Appliance — Local services in Longview

I purchased a washer and dryer set about four months ago and they went out as soon as the warranty was over and I tried to call and talk to them and see if there was a reason or if there’s anything we could do to fix it I was guaranteed the washer and dryer should have lasted well over six months even though it went out in four. After calling and trying to talk to customer service and see if there was a solution and how much it would cost to get it fixed, all They said was that’s too bad the warranty is over, and while I tried to explain my frustration with it going out as soon as the warranty was over and I’m trying to charge me a ton to repair it, the person I was speaking with continue to interrupt me about the three month warranty and how after that it’s not their problem and that that’s what I should’ve expected with a three month warranty anything after that is my own problem. I am very disappointed in their customer service and the products they’re selling. I called to see how much it would cost for them to fix it willing to pay them a little bit of money, but after being interrupted and yelled at for 25 minutes on the phone I want nothing to do with this business and I will certainly never be purchasing anything from them again. I am extremely disappointed after my experience with this company and would never recommend it. Trust me save yourself some time and go...

I love these guys. Last year my freezer stopped and I started to panic with other businesses giving me lead times of 3 weeks or more for a repair. I called Andy’s and described the situation and his tentative response was to ask if noon that day was Ok (I think I fell off my chair). I recently had another (dryer) appliance fail and they arrived early AM the next day with the part in hand.

I personally like to support local businesses but when I find a business that provides exceptional service, quick response times, personal service and one knowledgeable enough to do the job right the first time, I consider them to be a true gem.

Andy’s Appliance with Roberto and Robert is such a gem. I would without hesitation recommend them for any and all appliance needs or repairs and would give them a 6-star service rating if...

This family owned business gave us everything we wanted and more regarding service, product selection, and install. I am very surprised to see any bad reviews here as every time I have dealt with anyone with Andy's Appliance, they were awesome!

We found Andy's when we were moving to Longview and needed a washer and dryer. We looked around, got a killer deal, and Robert (son) & Roberto (dad) both took the time to explain anything we asked as well as some of the insight they have into the brands that last and the ones that are in for repair a lot.

I am a very picky customer and I could not be happier. I fully recommend Andy's Appliance and highly encourage you to shop around, but do not...