Verizon — Local services in Los Alamos

Service in LA is polite and efficent, but Verizon as a corporate entity is basically two hair short from being a crime syndicate.

A few occurrences in random order:

Time ago I got two Gizmos from Verizon, under our family contract: monthly cost 5$ each. One broke. Wanted to cancel the plan, was told it was impossible. I was stuck for 2 years.

A year ago I get a smartphone for one of my daughters. They tell me I can use the Gizmo number for her. They tell me that it would cost 20$/month (like the other phones). I think: good, it will save me 5$/month and I keep the number.

Turns out it costs 40$/month plus taxes. I inquire: it is apparently for the privilege to use a previous number. I protest that this is not what I was told. No answer.

2 years pass, I can finally cancel one of the Gizmo numbers (which had costed me 5$ per month). Yet, nn the last two billing cycles, the Gizmo number is still costing me 5$ per month. On the bill it doesn't appear deactivated. Yet, if I try to call it, a voice says "the number has been deactivated".

2 months ago I cancel my own phone number (cost 20$/month). I just realized that in the last 2 billing cycles I still pay 10$/month for my number--even though on the bill it is referred to as "deactivated". If I call it, it tells me it has been deactivated.

Now, I am sure through the fine prints most if not all of this is legal. But more generally, when exactly one entity stops to be a corporate reality and begins to be a racket cartel? If I were a lawyer, I would be giggling thinking at the money I could make with a class action against these clowns.

My suggestion to you: stay away...

I was there for almost two hours for a simple upgrade and to order two additional phones. The salesmen were kind but overwhelmed and untrained. Their "support" was partially there and unprofessional. I know what it is to be a manager/leader and this dude lacks it! He did help point out deals however these deals are everywhere on your website. 🤔😅His ego was ridiculous. He continued to brag about saving me $ while bringing down his teams morale by continuing to point out how they missed it. Was on the phone bragging about sales goals. 🙄 There is a time and place for that and it's not in front of a customer. I watched a man walk out because one of their employees had no credentials to assist. Meanwhile the manager (same guy) was in the back with a buddy from lanl just bullshitting. Over an hour this guy was there. A customer called while I was still waiting and they went back and forth on whose customer it was meanwhile the customer most likely could hear everything. Manager pointed out how people quit after a few days because they get overwhelmed well yeah if you have no training half ass support and someone with that ego I would too. Not one to go off on a review but as a leader I felt for those employees and expect better....

NO customer service and fake good reviews. I have spent the last two weeks going in at various times of the day and each time after waiting 30 minutes was told "it will be about two hours before someone can help you". How is that possible? Even when there is two people working and only one customer besides me? All they seem to do is talk on the phone and when person comes in, they head to the back room with their phone. TO top it off. just today SONYA said in a very snotty voice, "we have other stores you can use if you can't wait...try the Espanola store, I am sure they could help you." Really? This is after she told another person that came in just before us to call Verizon for help as she was busy now. Also, I recognize the names on the some of the good reviews as employees of that store! How is that for...