The UPS Store — Local services in Los Altos

Store hours are set for opening at 8:30am but no one was there. 4 of us were waiting; 3 couldn’t wait after 8-10 minutes. I stayed until 8:50 & still no one arrived to open the store.

My time is very valuable. I was forced to make a 2nd trip & waste gas to drive down (171 main st, Los Altos, CA) just to deliver a pkg. if your store hrs says opening is at 8:30am, someone should be there at that time, at least a 10-15 minutes before.

I don’t know who was responsible for opening the store on August 20, 2024 but either the heavyset, middle-aged, gray man or the heavyset young woman should be reprimanded, fired or given serious...

I’m so frustrated. My wife just dropped off Amazon packages and the guy working there was so obnoxious and rude!!! The absolute worst customer experience I’ve encountered throughout all UPS branches. He not only had her carry the items up to him but also made her package them and was just standing and staring at her as if she works for him. (I also want to mention his aggressive and egoistic energy) If you don’t want your day to completely be ruined by this man please don’t go there unless they fire his ass which they...

Super rude with bad service. They close at 5:30pm, I got there around 5:05, found my return QR code at 5:14pm (while still waiting in line, only one lady in front of me, who’s almost done). The staff (a guy with short gray hair) looked at me and said he can’t let me return stuff today and basically kicked me out. He was very impatient with everyone. Well… then state that you close at 5pm then. What’s this attitude with everyone who stops by between...