COACH — Local services in Los Angeles

Do not come to this store for help. The manager was completely unprofessional when trying to help us with a wallet and keychain that broke just after we purchased it. She processed the repair before sharing that it would be over 6 weeks before it could be worked on. Then she refused to give the wallet back because she processed the repair. She then made US call customer service who agreed with us and overrode her poor decision making and lack of customer support. Would never return to...

Upon my arrival, I was greeted with an exceptionally warm welcome by Zack and Xochi. They were incredibly friendly and helpful, assisting me in picking out a gift for my mom’s birthday and providing excellent recommendations. They also helped with my free monogramming and even suggested a little something for myself. These two were a pleasure to chat with and made my experience nothing short of amazing! I’ll definitely be visiting again the next...

We went to Coach to pick out my Mother's Day gift. The salesperson, Esmerelda, took my description of what I was looking for and found the right item immediately. The whole staff was warm and professional. I even got a rose to...