Custom Comfort Mattress West Hollywood — Hotel in West Hollywood

Wow!

We are in the midst of finishing a new home in the Palm Springs area that has been a 2 year project, and I'll have to say that our bed buying experience with Custom Comfort has been the #1 experience of all the vendors that we have dealt with....and there has been a lot of them!

We stumbled into the West Hollywood store without having ever heard of this company before, and were pretty tired after our 45 minute presentation from the Duxiana rep down the street a few moments prior. We walked in and had a very informative and pressure free education from Gary. We tried a few beds, and pretty quickly found one that both my wife and I loved (which is tricky because we have different preferences). We were on our way back to Canada so left it at that and were going to think about it.

Upon our return we contacted Gary and were ready to place our order...but just before our designer found out about the thickness of the mattress (it had a top and bottom pillow-top) and thought it would not work with our room set-up. This began a back and forth with Custom Comfort and they were unbelievably patient through the whole thing and you could tell they just wanted us to be happy...you can tell they get that this is an important purchase.

We finally decided on the 'Retreat' bed with just a top pillow top. It was delivered by very courteous guys, and they even threw in a couple of amazing pillows that we are about to buy more of.

After a couple weeks of sleep, we were questioning whether the pillow top was a little too hard, and again contacted CC about our options. Even though the sale had been made, they provided the same pre-sale service and offered to add softness/replace the pillow top to see if that helped. My wife was hesitant to do just a 5% increase in soft instead of 10%, in case it wasn't enough. They were quick to say let's start with 5%, and if that's still not enough we'll do it again.

To top this all off, when we couldn't find a time that worked for them to deliver another pillow top, they made a special trip all the way from LA to Palm Springs, on the memorial day weekend just so we'd have it before leaving for home. That's unbelievable!! The new top was the perfect adjustment, and we are now having sleeps that we've only dreamed of...they truly helped us find that perfect bed that I only used to think existed in 5 star hotels.

We've been living a nightmare after purchasing a home from Ken Bernard and Bernard Investment Group at Vail Dunes in Rancho Mirage, CA, and this bed has been the bright spot. We are now almost 8 months past our close date and still dealing with the consequences of Ken Bernard's incompetence and disregard for his clients, so a good sleep has been a true blessing.

Thanks Gary and we'll see you in the future for our next bed....hope you...

I have been a customer of Custom Comfort for about 11 years now and have purchased 2 mattresses from them. My first experience was so good that I wanted to buy my next mattress from them, as well. Deciding which mattress to choose can be a stressful decision, and they are always incredibly helpful and kind while guiding me towards the perfect solution for my needs. The exceptional care that they offer doesn't end after the sale.  My body did not respond in the manner I had anticipated with the mattress post purchase.  I called Custom Comfort, and they invited me back to the showroom to review my concerns and try a few more tests in order to determine the perfect firmness for my needs.   They are sending someone out to pick up my mattress and take it back to their factory in order to make the necessary adjustments to the spring coils and padding to ensure a comfortable sleep experience. They are also providing me with a loaner mattress in the meantime.  I am not aware of any other mattress company willing to go to such lengths to satisfy their customers. I have back issues and the correct mattress is very important to me and worth the investment of time and money to select the right one.  I am glad to know that Custom Comfort is so vested in making sure my investment will give me the most comfortable sleep possible. Their customer service gives me the sense of security that I know I will be getting a product that is going to give me a very comfortable sleep experience.  I will continue to buy my mattresses from Custom Comfort and will continue to recommend them...

I never leave reviews for any company online. However, I am making an exception for Custom Comfort Mattresses. Here’s my experience:

After re-searching for a new mattress for a few months, I finally came down to an Aspen mattress from Custom Comfort. The mattress was on sale and at a very good price. The customer service experience was amazing, especially from Hind Chack. Absolutely no pressure was put on me to make a sale. They were helpful from the very start. They showed me around other mattresses, but I was already sold on the Aspen. I purchased this mattress just outside of a mattress sale they had. Prior to the sale ending, I asked if they could keep the quote on the mattress they gave me so that I can pay that amount for it when I received my money a week later. No problems - they honored the quote. They helped me immensely.

All of that great service aside the most amazing thing about the experience was the delivery. They remove and install your new mattress for free. They give you a time window that you select from. Prior to that time they email you that they will be there in about 20 minutes. I had my delivery scheduled for 12:30. The delivery drivers arrived at 12:22 and installed and removed my old mattress and finished and we’re gone before 12:30! I thought the process would it take at least a half hour but I was happily mistaken.

No nonsense delivery with very good customer service and excellent prices. Add that with the quality of the mattress and you should definitely look into a Custom Comfort handmade...