Apple Beverly Center — Local services in Los Angeles

I arrived at the store at about 1 pm. I wanted to buy 2 iPhone 14 pro max. the first manager (Kevin) told me that there was only one such phone left. I answered well, let me buy one. I made an appointment for 3:15. came out from apple centre, then I decided to check if there are iPhone 14 pro max available online. and the application told me that there is another phone that I want. I returned in 1 minute and another manager made an appointment for me to buy a second phone. I didn't like it anymore. why it was impossible for me to immediately issue two iPhones, so I had to figure out how many iPhones were available for sale. I then arrived at the appointment time of 3:15 pm. three managers came up to me, one named Kevin, and started to explain to me that I can’t buy a new iPhone and turn in my old one because I have 110 GB of memory on my old phone and I don’t have a backup, they started to assure me that this it will take 10 hours and I will not have time to transfer the data before the store closes. they began to warn me that if I did not have time to transfer all the data before closing, then they would take my old iPhone from me and my data would be lost. as a result, these managers of yours spent more time threatening that I would not have time to transfer the data than it actually took. I transferred the data in 1.5 hours. Kevin even assured me that the apple center has bad wi-fi, I showed him a wi-fi test where it was indicated that the ambulance was more than 100 mbit / s. in the end, they gave me a try to transfer data from the old phone to the new one under the threat of losing all data. when I transferred my data, I also heard that the manager offered to another client to leave both the old and the new phone in the apple center if he did not have time to transfer the data. so that the data is not lost. and I was simply threatened that I would lose the data if I did not have time. In general, I sat with the fear that I would not have time to transfer the data all the time, but in the end I successfully transferred all the data. because of their empty threats, I spent about 2 hours and my nerves!!!! I was also not alone, my wife experienced the same thing. And now she shouldn't be nervous. shopping experience is terrible. there is no joy. disgusting store. No one in my family will go to this store again. let the sellers themselves buy equipment in this store, and threaten each other with the loss of...

My friend got a phone with Apple Upgrade Program and recommended this option.

When I came to the store at about 11 am, it was not crowded at all, maybe 20-25 people were there. I asked to buy iPhone 11 Pro with Apple Upgrade Program, also asked about terms and conditions. Lady said it is no downpayment and the first payment will be in a month. Such a surprise - thought I. At the same moment I decided to buy a phone and asked the lady to help me with a purchase, she said she reserves for me a phone and the sales representative will come by with a phone.

I've been waiting for the sales representative for 25 minutes in the almost empty store. When he finally came with a phone I asked him about terms and conditions for Apple Upgrade Program. He ensured me there is no downpayment and asked me to fill up the financing form in his device. After that, he asked to give him any credit card for ”double security”. He swiped my card and he said I have been approved for a loan.

He asked me if I know how to transfer all the info from my old phone. I said I do, no problem will take care about it. Since then my old phone turned off the network. Only in a couple of hours, I found out my old phone is out of service, my sim card stopped working. The sales representative didn't mention it.

When I came home in my email I found all loan paperwork where it was saying I made a payment of $144 today, next $49 will be in 30 days. I checked my bank account it was no payment there.

On the next day in my bank account appears the transaction for $144 from Iphone Citizen loan group. Basically, employees in the store lied to me. It is was a downpayment.

Back in a day in 2009-2010, I used to work in Apple Premium Reseller Retail Store. The first rule we had ”never lie to the customer if you even don't know for sure - say I don't know”.

I used to have a great experience in the Apple Store all my life, but now I feel like I made a purchase in a cheap scam car dealership. All this waiting time, lies, a phone without service - this is a huge disappointment. If they told me it is a downpayment I would buy a phone anyway, I came to buy a phone with 100% cash, then found out the benefits of the Upgrade program and changed my mind.

Now, Apple starts fills like a brand you...

I have been to the Apple Store in Topanga four times for the same problem, and nothing has been fixed. My iPhone keeps shutting down randomly, during calls, Zoom meetings, and even while driving using Maps. It’s dangerous, stressful, and completely unacceptable. Every time, they “restore” my phone, erase all my data, and claim it’s only a software issue. That is absolutely not true. The issue keeps happening, and no one takes real responsibility for it.

The customer service team has no real knowledge. They all repeat the same script over and over again, the same words, the same actions, without actually understanding or solving the problem. None of them truly listen or care. They waste your time, act robotic, and just send you away instead of helping you. It feels like they are trained only to repeat memorized lines rather than diagnose real issues.

Yesterday, my phone shut down in the middle of the street, and my Tesla key stopped working because it’s connected to my phone. I was completely stuck and helpless. I can’t access my school accounts or verification codes, and I can’t even submit my assignments because my phone keeps turning off.

Today is my birthday, and instead of celebrating, I’m spending the day trying to fix my phone again because I can’t go anywhere or do anything while it keeps shutting down. It’s extremely disappointing that a company like Apple allows this level of unprofessional and careless service.

This iPhone clearly has a hardware or chip defect, and I do not want this device anymore. I’m requesting a full replacement with a new, properly functioning phone as soon as possible. Apple must take accountability for selling a defective product and for providing such poor customer service at the Topanga location. After months of frustration and wasted time, I truly hope someone at Apple will finally take this matter seriously and do the...