CVS Pharmacy — Local services in Los Angeles

From the moment you step in, it’s clear that every aspect of the process has been fine-tuned for optimal smoothness.

Julie’s leadership is evident in how seamlessly the team operates. She has cultivated a culture of excellence where each member knows their role and executes it flawlessly. Everything flows effortlessly, whether it’s managing prescriptions, handling patient inquiries, or coordinating with healthcare providers.

Brittney's keen attention to detail and proactive approach ensures that nothing falls through the cracks. She is always one step ahead, anticipating needs and addressing them before they become an issue. Her calm demeanor and professional expertise contribute greatly to the smooth operation of the pharmacy.

The entire team, working in harmony, each contributing their unique skills and expertise, is the backbone of our pharmacy's efficiency and effectiveness. They communicate clearly, support one another, and always prioritize patient care. The result is a pharmacy that not only meets but exceeds expectations. I’ve never seen such a well-coordinated and smoothly-running operation, and it’s all thanks to the outstanding efforts of Julie, Brittney, and the rest...

I go to this pharmacy regularly and have had both negative and positive service experiences over the years, mostly positive lately from the young woman who often works behind the counter. Today, however, was different. I was the last person in line to pick up prescriptions behind two customers who were being helped. There was no one behind me. When I got to the window at 1:30, the man told me they were closing for lunch and to come back in an hour and a half. When I asked why he couldn't just help me and close because there was no one else in line, and it would be very inconvenient for me to come back, he said, "Those are the rules," and walked away. I find this very upsetting as it was only 1:31 at that point. After I come back and get these meds ready today, I will transfer all my family's prescriptions across the street to a local,...

It's a hit or miss when it comes to friendly customer service. What is really messed up is when customers have to press a button that causes a very loud ring for an associate to come unlock a glass door for personal lubrication, women's personal care products, antifungal cream, etc. How embarrassing. What's worse is they're putting sensors on laundry detergent. All this brought to you by CVS. Where everything is more expensive and doesn't have to be.

This was my last straw at CVS. Having to hear a customer ask for an associate to unlock a cabinet so she could get a personal care products and then seeing the embarrassment in her face. I walked out and decided to go next door to Ralphs and across the street to Target where I'm going to get better customer service and cheaper. I would like to encourage everybody to start doing the...