CVS Pharmacy — Local services in Los Angeles

I am handicapped and use a cane and am 78. At the La Cienega store at 18th street there are no carts or baskets and they said they didn’t have any. I needed one. I asked for help and no one helped. Two managers came out and told me to quiet down. I said help me. They walked away. The cashier was the worst. She told me to shut up and sit down. I asked for a basket or help again. I said there was a federal law that provided help like this for handicapped people and as citizens we have to abide the law. She said she wasn’t a citizen so she didn’t have to. A man in line shouted at me for saying she had to follow the law. He shouted at me and came uncomfortably close and said you get out of here. The managers did nothing. The cashier did not have a badge on and wouldn’t give me her name. Said she didn’t have to and told me to shut up and sit down and she’d call the cops. This was about baskets and carts not available for anyone and nobody addressed that. What bothered me most is how this woman cashier of undisclosed name made it a racial issue. It’s about the law to help the handicapped. Frightening that she said she didn’t have to follow it because she wasn’t a citizen. If you raise an issue in a CVS and no one responds and you have to shout to be acknowledged be ready to be threatened and harassed by...

This store is under new management and is improving. There is increased product security. The pharmacy manager is wonderful, knowledgable, professional. The store manager is working hard to improve this store by continuing to provide quality products, keeping the shelves organized and stocked, and improving customer service. Like many stores, products need to be in locked cases and you will have to be patient in order to get what you want from the cases. Hopefully the store will work on prompt service - straighten shelves while waiting for customers to choose what they want from the locked cabinet, etc. It's great to see this store improve in this lovely...

Unfortunately, the pharmacist is very rude and unpleasant. Sick people come to get their medicine, and the pharmacist don't treat them right. Today, after waiting for 10 minutes in the line, they decided to take lunch and left 3 people without their prescription, and they had to come back within an hour, after they had to close for lunch.

Can't they take lunch in turns so that they can serve the sick people who need their medicine? Obviously, after going to the same place for 3 years, this was the last straw, and I will never go back there. Changing...