Denim Doctors - Denim Repairs — Local services in Los Angeles

Let me start by saying I am a very easy to please customer. I really, really want to recommend Denim Doctors, and I still would, because the work is very specialised and Zip and his team are incredibly knowledgeable and passionate about denim - but I cannot recommend them that enthusiastically.

The work undertaken is solid. But. I paid $250 to have a pair of very important to me jeans repaired and hemmed and the time taken to complete the work was one whole month, when I was quoted roughly five days. Ordinarily I wouldn't care about the wait - genuinely - but it took three visits to the store to actually get the jeans in the repaired state that was initially discussed when I dropped them off.

I was told via text message they'd be ready by date X, so I turn up. But they're not ready. I return a week or so later. The jeans aren't even on the premises. I come back a week or so later again after some back and forth over whether or not I wanted them shipped from DTLA to Pasadena which in Zip's defense, he offered to pay for, (but I decided I didn't want them shipped - in case they got lost), so I go for a third time to pick them up. But guess what. The repairs still aren't finished. So I had to wait for another repair to be completed before I could leave with the jeans.

Furthermore, the cotton thread used in different places on the jeans are different colours - which is not noticeable from a distance - but it certainly is close up. This is not intentional - it was not done for colour matching. It's simply a mistake.

Now, onto the positive. The darning is good and for the most part, the stitched repairs are solid.

Unfortunately, due to the sloppy nature of this transaction, the whole thing has left me feeling kind of deflated about the jeans and I haven't even worn them since I picked them up - something I was really looking forward to doing.

Would I personally use Denim Doctors again? Honestly,...

I was looking to do extensive repairs on my father's vintage leather jacket, and after some hefty research via the web, found Denim Doctors. I spoke with Zip at length about the work I wanted done and he even offered great recommendations in the garment district downtown for the perfect jacket liner replacement. Denim Doctors is an experience and I would highly suggest taking a stroll around with Zip to fully take in all it's wonders. Along with an impressive repair shop, there's a well curated retail space stocked with beautiful custom pieces. They wasted no time and the repairs were done quickly. I'm beyond thrilled with the finished product and their attention to detail. It feels like a custom piece, while still holding all the integrity of my father's well worn jacket. I was nervous putting a precious possession in the hands of strangers, but Zip and his team clearly understood it's sentimental value. Denim Doctors is known for their expert work in denim, but should also be known for their masterful leather works. The quality and value is unmatched. Many thanks to the Denim Doctors team! I...

Horrible. They said it would be done in about a week, it took almost a month and they weren’t responsive when I followed up. When they finally got back to me I came and picked up my jeans and they did not do what I asked for, completely wrong. Don’t waste your time with them.

UPDATE: Today, 8 months after the incident, the owner has contacted me claiming that they have "no recollection of any customer experience fitting (my) account, nor can we verify anything about (my) identity from (my) name Tyler Burten in our records". Could it be that you're spelling my last name wrong? That you don't have an adequate record keeping system in place? Or both? Based on your negligence in the way you ruined my $200 jeans, I would say it's both. This 8 month late response also feels like an accusation of fabrication on my part, so I'll provide further evidence of this incident by including a screenshot of my Yelp review in which your owner responded to me, acknowledging and owning up to the ball dropping. Button up your...