Design MIX Gallery & Outlet — Local services in Los Angeles

We were hired to pick up an item for a customer that purchased a credenza. We called days in advance and arranged pick up and pick up time. Phone records and text messages to prove it. When we showed up the item could not be located. Then they said oh it must be at our other location. Unfortunately we have a limited number of stops we can make in a day. When business like this don't understand that it's not easy on our drivers schedule you bounce around stop to stop for their mistake. Mark got very upset and wrote a nasty letter because i driver said she didn't have time to run to the other location that day but could come back another day. In his email he tried lying and blaming our company for not being professional...that we showed up unannounced and our driver was lazy. Mark seriously has anger issues because when we called him he said he didn't care. He would not take responsibility for giving us the wrong address to go to. Continued to call my team lazy and unprofessional. I tried reasoning with him showing him proof we did call and arrange pick up days in advance and a pick up time. We sent a text as well. And we tried arranging a pick up time for another date. He just Continued to yell on phone upset our driver did not simply go to the other location to get the item. We will not be doing business with this guy ever again. He can't admit fault and from the other reviews read it seems like I'm not the only one he takes his anger out on and puts blame on for...

I do not recommend this place. They sold me chairs that were not in stock, and informed me we'd have to wait by e-mail the day after my purchase. I told them at the time that we needed them for an occasion taking place a couple of months later. When we agreed to wait several weeks, they were further delayed. At that point, we asked for a refund because they were very much needed for the specific occasion, which was a couple of weeks away at that point. The store refused and stated that we should have paid more for a guarantee that we'd receive them by a certain date. a) that was not stated to me at the time of purchase and b) that was not at all the way to respond to a customer when the delay was not expected and the delivery dates were repeatedly misrepresented. The attitude was appalling.

Only after I reported this to American Express did this store "move heaven and earth" (their words) to get us the chairs in time for the event. However, my client had already purchased others because they had not told us that they would make any attempt whatsoever to fix the situation, other than offering to "lend" us chairs that did not work at all with the decor.

This was a very unpleasant and unfortunate situation. I will never shop here again. Plenty of stores in Los Angeles offer the same items at much better prices, and treat customer service with the importance it merits. ...

BEWARE! A few weeks ago, I purchased two "Reclaimed Wood & Iron Bar Stools". The online description states that the WOODS are unique to each chair, but what arrived at my home were two completely different chairs, constructed of different metals. Additionally, one was missing the end cap to its iron leg. For three consecutive weeks I have tried to resolve the issue. But much to my frustration, because I didn't notify the seller with 48 hours of delivery, (I notified them within 4 days) they refuse to accept a return, or an exchange. Today, Mark Poirier at Design Mix in LA agreed to exchange the chairs if I am willing to pay all shipping costs for the return, and the new delivery. Considering I am in Massachusetts, that's a hefty expense, and one I shouldn't have to bear. Bottom line: they misrepresented their product, and use a 48-hour window for "gotcha!"...