DXL Big + Tall — Local services in Los Angeles

TL;DR: If you're a guy who struggles to find a good (or any) selection of clothes because you're taller or bigger than what most stores carry, this store is 100% for you. Mind-blowing selection and helpful, friendly staff.

Longer version, especially for anyone who didn't realize stores like this exist: This was my first time here - I hadn't even heard of DXL until this morning. I'm 6'3" and about 290. I used to wear 42 or 44 waist jeans, which tends to be the max most department and clothing stores carry but puffed up a bit to 46 now. I also wear XXL t-shirts, which sometimes hang below my waistline, but sometimes barely reach it. My whole life, even in my lean days, I'd battled trying to keep the sides of my button-down shirts tucked into my pants, or the front flaps of dress shirt separating because the bottom button was still above my belt line. A few times I've owned XLT or 2XLT shirts and could see the difference, but the options in those sizes were few and far between. So I eventually stopped seeking out that elusive "T" and just made due with "good enough" shirts that struggled to stay in place.

When I gained another couple inches around my waist and my size 44s began straining, the writing was on the wall. I had to seek out Big & Tall. I went on Amazon and found a few pairs of pants, but trying to figure out the look and fit from a few pictures was hit-and-miss and a hassle. I ended up having to return half of them. Someone recommended Men's Wearhouse, which had a few more ready-to-wear B&T items than the department stores, but nothing in casual wear.

I googled "Big and Tall stores" early this morning and found DXL. When I entered the store and saw the number of items, I could not believe everything was B&T. I truly had never seen anything like it and didn't realize such a place existed. Activewear (athletic apparel, sweatpants, etc.), casual wear (jeans, cargo pants, t-shirts, polos), formal attire (dress shirts and slacks), and more. The brands included Levi's, Reebok, Columbia, Polo Ralph Lauren, and Tommy Bahama. I don't have Polo and Tommy Bahama money, so fortunately there were a wide selection of store brands, too. Those went by names like Oak Hill, Synrgy, and True Nation, and seemed to be good quality. But it was nice to know that if I ever have Tommy Bahama money, the option is there.

I didn't find my size in everything I looked at, but I found it enough that I had way more than enough choices of clothes that really appealed to me. I learned the 2XLT shirts tended to fit me best. That brings up something that is so easy to overlook but can absolutely be a huge headache for anyone who has tried finding their size on hanging clothes (so excuse the all caps for emphasis): EVERY HANGER WAS CLEARLY MARKED WITH THE SIZE OF THE SHIRT, AND EVERY SHIRT I LOOKED AT MATCHED THE SIZE INDICATED ON THE HANGER.

On the same page of the shirts being on the correct hangers, the entire store seemed very clean and well-organized. This appeared to be a reflection of the staff. There appeared to be three people working while I was there: a young man named Robert and two ladies, whose names I did not get. I was in the store for about two hours and conversed with all of them. All three were friendly, helpful, and had upbeat attitudes. They were not pushy at all (though I suspect they might get sales commissions). At the same time they were responsive and ready to assist when needed.

I went into the store to definitely buy some jeans and consider other items. I ended up buying two pairs of jeans, three button-down shirts, a sweatsuit, two t-shirts, and a belt. It was about $600 out the door . Not Walmart rollback prices, but honestly decent prices for clothes that are going to look nice and fit me well.

Even after I drop a few pounds (like we all promise to do), this will likely remain my go-to store for the best-fitting, great-looking clothes. Obviously, I recommend it to anyone who might qualify...

I love the options that DXL has for big & tall costumers. The selection is great and the variety is outstanding.

However, my customer service experience was far less than mediocre at best. I was greeted with a hello after a couple of minutes in the store. Which isn't a problem as the two associates were busy with other customers.

However, once they were done with the customers, I was never approached to see if I needed any assistance or if they could help me in any way or make any suggestions after being informed of what I was looking for. They were folding shirts while I circled the store twice. Not once did I receive a "Can I help you find anything sir?". I walked around with clothes in my hand and never did they ask if I needed a fitting room.

I had to approach them to ask a question and they pointed me in the direction and never followed up.

Once I did ask if I can use a fitting room, they let me in and never approached me again. I was ready to make the purchase and I had to approach them once again to let them know I was ready to checkout.

It was as if I bothered them that I was shopping in their store.

I will never shop at this store again and will highly question if I will shop at any...

As a large man I discovered DXL,( in specific the W.H. store ) late last year in October and immediately went on a spree. I loved the clothes and the styles and most importantly the FIT. I was helped by a friendly, helpful woman i failed to remember her name. Because of those things I returned quite often throughout the year and I referred my son who is also on the larger size. He is now addicted and loves the store. My concern was raised on the last two visits to the Woodland Hills store. There are two employees who i have seen repeatedly and on each occasion they are less than welcoming, not friendly and ultimately RUDE and Unprofessional. My visit to the store on Dec 19th 2024 was quite uncomfortable. Even my younger 13 y.o. son commented/questioned on why they were being rude to us. I told him i did'nt know or understand. We bent over backwards to be apologetic when we asked for help with items. I really believe management would do the customers a service by speaking with them about their attitudes and congeniality. I love the products of your store but i am dissuaded from returning because of the two staff members. I would give the clothes 4 stars and...