JapanLA — Local services in Los Angeles

First off, my rating is for the service, not the product. Their wide range and plentiful selection of items are great, however, their staff is lacking in many ways. I was not greeted when I entered the store. The store was silent except for the low volume background music. My friend and I felt uncomfortable, as if we weren't allowed to speak in there. As we wandered the store, we happened to find the small gallery in the back (super kawaii food art was on display still). I felt awkward going back there because no one told us we could go back there. The two employees were silent. They did not ask us if we needed help, did not ask if we were looking for a particular item (which I was), and we were never treated friendly or with a smile. This store is filled with everything cute and characters that I love, and it's so sad that such an adorable store is run by people with ugly attitudes. That is not kawaii at all, Japan LA. I've ordered from this store online, and purchased from them at their booth at Anime Expo 1015 and 2016. I'm extremely disappointed with their in-store customer service. I follow the store on social media and I'm on the email list. This was my first time visiting the store and I don't think...

Today was suppose to be a special day. 20th anniversary of Pokémon and people were hyped to go. Waited in a line that stretched around two corners of a block for 4 hours and was rejected from entering the store at 10:20pm. I'm not rating them poorly for the quality of their merchandise. I'm rating them poorly for not extending the hours for what was suppose to be a celebration of 20 years of Pokémon and shoving off hundreds of dedicated Pokémon lovers. They should have anticipated that amount of fans to come wait in line from the beginning or at least cut the line and tell people to leave before it closed. The bouncer should have walked down and started telling people to leave 30 minutes before the store closed. Instead, fans are outraged when the bouncer annouces the store can not extended their hours to accommodate the the long line of fans who have waited as long as I have. Sadly, I was not able to reach the the final corner and I won't be able to come back because of school and that I leave far from LA. Maybe next year on Pokemon's 21st anniversary the store can be more efficient and less Pokémon fans will be...

I ordered a Rilakkuma plush from the website and was expecting it to come in three weeks time from when I ordered it, as I live in Canada and the estimate was August 8th for the order to be delivered. I also expected to pay money in customs upon delivery. Luckily, as their website says, my order was being packaged and ready to ship within a day or two, and had shipped from LA within three days. I got my order in just over a week after shipment as it remained at customs for a bit, and I didnt even end up paying customs upon delivery. The item I got is a bit smaller than it looked online, but I still love it. Really great company too, when I was curious of information about shipment or customs, I received a call from a representative within a day. Will order again...