LA Plaza Village Apartments — Local services in Los Angeles

Living here was one of the most frustrating experiences I’ve ever had with an apartment.

Elevator Issues: The elevator was broken for over a year, which was a huge inconvenience. To access an elevator, you had to walk to the other side of the building, which was especially frustrating when carrying groceries or heavy items.

Parking: When we moved in, we were only allowed one residential spot and had to go through the parking manager for an additional space. It took him weeks to assign me a spot, and when my car was broken into, his response was careless and unprofessional. He told me the break-in happened days earlier but didn’t notify me because it was “too much paperwork” to figure out whose car it was. On top of that, he sent information to the wrong email address, and I had to repeatedly follow up to even get photos of the damage. In addition, I would constantly have people park in my assigned parking spot when I had notified the parking manager of an incident in the beginning, he said that he would put a tow tag on the car But when I saw that the spot was empty I went to go grab my car from the bottom level to bring it back to my spot and that same individual who was working at CVS parked on that spot. If there was a tow tag he would’ve not parked there again. In addition, since I was parking in the retail area, I was told by Security that they do not handle that area. So if someone was in my spot, I would have to reach out to the parking manager and not security. Paying $150 a month for parking with this level of negligence is absurd.

Package Issues: Packages constantly went missing, arrived opened, or were delayed in the overflow room. To retrieve packages, you had to call Security—and I often waited 20–30 minutes or more. One time I was told they “forgot”. Another time I was already waiting over 20 minutes so I called again and was told the guard went on lunch. I was then told he should be there in 20 minutes. I was not going to wait 40 minutes. Simple communication could have avoided wasting residents’ time, but that was consistently lacking.

Lease Renewal Failures: When my lease ended, I was on month-to-month and intended to sign a new lease. I called multiple times after receiving a voicemail from the leasing office, but no one followed up or provided me with a new lease. Communication with management was basically nonexistent.

Excessive Fees: On top of high rent, you’re hit with charges for parking, valet trash, trash, water, gas, and electricity. For what you pay here, you can absolutely find a better and more affordable apartment elsewhere.

Noise & Safety Issues: This happened more so in the beginning when we first moved in. Fire alarms went off randomly at all hours, sometimes at midnight, and it wasn’t during testing periods. It would happen so often that you wouldn’t even know if it was real or not. There’s also a homeless encampment on the B side on Hill Street. They’re always starting fires

Deposit Deductions: After moving out, I gave proper notice and requested itemized receipts for deductions from my deposit. California law requires landlords to provide receipts within 21 days, but I received nothing. Instead, I was charged $180 for “full cleaning” (even though I deep cleaned before leaving) and $121.78 for “full paint” (despite normal wear and tear and no wall damage). I emailed management four times and called twice, but their voicemail box was full and I never got a response. Attached is the “ itemized receipt” I received. This is unacceptable and not compliant with the law.

The Only Positive: The maintenance and cleaning staff were excellent—very kind and quick to resolve any issues, often within the same day. Unfortunately, they are the only bright spot in an otherwise terrible experience.

Final Thoughts: Between the broken elevator, awful parking situation, package thefts, poor communication, fees, random fire alarms, and illegal deposit deductions, I cannot recommend living here. If you’re considering this apartment, save yourself the frustration and look...

This review does not even deserve 1 star.

For the past 6 months I have been experiencing problems with my electric bills where I have been getting charged an unusually and ridiculously high amount. The most I saw my electric bill go up was over $300 which is incredibly high especially for a studio household that hasn’t been using the A/C or heater, stove, TV, etc. For reference, I injured my dominant arm last year and was unable to do much and was under my parent’s care at their home most of the time. So I can’t imagine what could have been used to have recorded such high usage. The manager will not believe me or even try to help me with this issue, and her communication is terribly slow, which is why this has not been resolved to this day. Whenever the manager responded back to my emails, instead of sympathizing with me and trying to resolve this issue, she was quick to accuse and suggest that I did in fact use that much electricity along with the third party utility company unable to find anything wrong with my meter reading.

I told the manager that the high usage readings might be related to the work orders due to electrical problems in my unit. After that, the manager sent me a record of my usage during the entirety of my stay at LA Plaza. She did not send any context or solutions regarding the usage record whatsoever — I decided to look into the document myself and was able to deduce that every time I had a work order fulfilled on electrical problems, my usage would either spike up or go back to normal. In a later email with the regional manager and some of the higher up supervisors added to our email thread, I relayed about this issue and my findings, and to resolve this once and for all, I requested for either a credit on the high charges, as well as a daily usage record sent to me, or a lease break since there is no guarantee that this problem will be forever resolved. I never heard a response from them and about a week later, I received a call from a leasing agent that the manager called an electrician to come see my unit immediately. With such short and sudden notice, I had to decline them from coming in and sent another email regarding what had just happened only for the manager to reply back right away and inform me that what I heard was wrong and that they were actually only trying to see my meter, which is located outside of my unit, so that they could issue a credit. First of all, why wasn’t I notified about whether a credit or lease break was decided? Second of all, I’ve requested for help multiple times and even suggested calling an electrician months ago. Is she calling for an electrician now because I emailed all of her supervisors? Is that what it takes to be heard? Why didn’t the electrician inspect my unit, and instead only the meter that reads usage when there are clear problems happening inside my unit? What exactly will the electrician find in the meters that will allow them to issue a credit? So many questions and weird things happening but apparently nothing seems suspicious to the manager and the supervisors.

This most recent situation has infuriated me and made me decide that a lease break is the solution. I have informed them that I would like to proceed with a lease break, and I am currently still waiting for a response back from the regional manager. But even the regional manager is very unresponsive which I find a little strange. It’s very disappointing how bad communication and inability to resolve this issue could turn such a good living experience into an extremely stressful and terrible living situation. I’ve been so overwhelmed because I have to pay way over my budget for the over-charged bills, and now I’m in extreme distress with the way things have turned out with little to no communication from the management and their lack and delay in resolving this matter. Beyond disappointed and just can’t wait to get out...

We have been residents at La Plaza for the past 3 years and every year our experience got drastically worse, it's pretty much a nightmare now. The turnover in leasing agents and managers are alarming and get worse with every year.

With the recent rainfall in LA, our apartment ceiling had a leak because the upstairs balcony wasn't sealed correctly when they first built it. The leak started Jan 2024 and it's now April 2024, with zero progress made. Maintenance cut out half of our living room ceiling and covered the opening with a plastic wrap and duct tape. It looks worse than it sounds. I've been in touch with leasing offering ways we can work together (we've been very complaint with having giant industrial fans that blow out hot air in our small apartment with a newborn to prevent mold and air out the ceiling, allowing maintenance to come in and out with giant trash cans all while we had our newborn).

After the first couple weeks of the leak, the leasing assistant manager, Joseph was very difficult to reach. He stopped responding emails, didn't answer calls after leaving multiple messages with agents and even the security guard. When I finally reached him at the end of March, his response was 'I've been so swamped also covering for the manager who is out on leave'. He would call to communicate and my guess is that he doesn't want to leave a paper trail.

We have decided to terminate our lease and move out because Leasing office (specifically Joseph) is not complaint, impossible to reach - at this point our messages are simply ignored, and doesn't act with a sense of urgency. There's been water visibly trapped in our plastic seal which could potentially lead to mold. It's frustrating when the residents are caring more for the unit than the actual leasing office. I found out so many other residents (some with kids) are also experiencing the same issue and have been unable to reach Joseph. Leasing office wasn't willing to help in any way. (ie Rent was never waived. We have been fully paying the entire amount since this happened. Only option was to downgrade our apartment unit and receive ZERO move support).

TLDR; we lived here for 3 years and saw ALOT (tires being stolen from cars and having NO CCTVs in the garage, harassment in common areas and manager doing absolutely nothing, etc). I don't regret the 3 years I lived here however, I can confirm management has been getting worse every year and if you have the money to pay La Plaza rent, I highly recommend looking elsewhere.

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