Miyako Hotel Los Angeles — Hotel in Los Angeles

I’ve never been so disappointed for this first trip to Los Angeles. To make it short, I was there for 2 weeks and half, and I chose to got to Miyako Hotel since they have good reviews, I didn’t know I was going to regret it. I’ve been eaten (around +10 pimples) by some weird entities and asked them to change my room after a week and half (I started getting those 2 days after I checked in) because I didn’t really know what it was at first, so I thought it would only be okay to look at it and be aware of what would happen after. I noticed it was not normal because I had a family member with me, sleeping in another bed and they didn’t get any pimples. I reported it to the front desk, first of all, they didn’t even want to talk to me, they asked me to use the front desk mail if I had anything to say, which pissed me off, because I was clearly asking them to inspect the room since it was weird. They actually dared saying “you probably got those outside, stop saying it’s the hotel’s fault” when I was literally covered everywhere, how would I get those and not my relative ? So after fighting with them, they changed our room, and suddenly, I stopped getting pimples. They inspected our previous room and told us that nothing got found (which was very suspicious), and I mentioned the fact that I stopped getting pimples as soon as they changed our room, and they avoided the subject, saying it was probably my fault for going somewhere I could get them. I was talking with them 5 days before our check out and I had to argue with them, so they definitely knew my case, and yet, at the end of our trip, my relative found a bed bug right in their bed, and immediately called the front desk to check it by themselves. They pretended taking a picture and showing them to their manager but didn’t do anything. We definitely asked for a compensation because we didn’t want to pay for such a bad service and weird accusations. The employee definitely had enough of me because I was very persistent, since he couldn’t make us a discount and suddenly didn’t have the right to call his manager to talk about it with them because they would come later in the day and I had to wait. I couldn’t waste my time anymore because I had my plane to take, and he definitely made us lose our time, because, after 30 minutes of arguing, he went in the back and his manager was somehow here (????) and we got a discount of $400 on the total of $3,314. Despise the fact that he was definitely having enough of me by his facial expressions and his way of talking, none of the employees could actually help us on that case and it annoys me that we had to fight to at least get another room, and also saying I was lying and that I could have gotten those pimples outside is just crazy to me. The hotel definitely has a very poor service and I wish they could actually do better, for a 3 stars hotel rated 8.6/10. They didn’t even want to reply to my mails, even though they told me to talk to them through it (for no reason because you’re at the front desk so why would I bother myself talking to then through mails). My case definitely needed more compensation and attention than this. Awfully disappointed for my first...

I stayed here with my daughter for 2 nights while on our way to northern California to drop off her car at her college campus. I wouldn’t outright discourage anyone from booking here if you wanted to be in this area for some reason, but I wouldn’t recommend it either.

We thought it would be fun to stay here (I mistakenly thought it was in Japantown, a nice, safe, walkable area near lots of really good Asian restaurants, but it was actually in “Little Tokyo,” which is not a good area of town, not very walkable, didn’t feel safe, and was right down the street from skid row, where some of the worst homeless encampments in Los Angeles are located, as well 1 mile away from the Cecil Hotel, where that girl went missing in 2013 and was found dead in a water tank.

Aside from the safety issues and the less than desirable area of town, I felt inconvenienced by the hotel every time I needed to do something. Parking was inconvenient, it’s very difficult to unload suitcases because they block off the 10-minute loading and unloading spaces so that you can’t use them unless you’re letting them valet park your car for $33. When I asked the parking attendant if the $33 was for a 24-hour period of a calendar day, he told me it was for a 24-hour period, but then I saw a sign above his head that said parking ends at noon the following day. Ended up parking in a public parking garage around the corner, and wheeling our suitcases from there.

After going out for dinner, we arrived back at the hotel late at night. Took a shower and then tried to wash our clothes, but found the doors to the laundry room locked at 11pm, so I ended up having to set my alarm for early the next morning in order to have clean clothes for the next day. Unfortunately, the prior guest set the alarm clock in the room for even earlier (6am), so I lost even more sleep than planned.

The bathroom was not good. The shower had only 2 temperatures, extra hot and extra cold. The showerhead is more like a fire hose that blasts you with a strong stream of water. They only give you 2 wash rags, so with 2 people in the room, you could choose to either wash your face, or wash your body, but not both. And the bathroom has no exhaust fan, so after taking a shower, you can’t dry your hair because the room is so humid. We thought it would be a unique novelty to have a bidet in the room, but instead the special toilet seats they had installed were uncomfortable, and the bidet itself was unpleasant. We tried it once and never used it again.

The hotel has no ice machines. The rooms have no microwaves to heat up food. Other than these complaints, the hotel itself was clean. The bathroom counter was nice and long, the sink was deep (so no problems with toothbrushes or clean rags hitting the sides or the bottom when you’re trying to get them under the faucet). The front desk, security and maintenance people were extremely friendly and responsive. It worked for the purpose of having a place to sleep, but I found myself really disappointed that we were staying there before I even went to bed the first night.

I wouldn’t...

I had a wonderful experience. I visited alone, as part of a research study. The hotel, as mentioned in virtually all reviews I've read, was spotless. I won't go into the details of this aspect, as many others have articulately described all the great comfort and safety of the hotel. Some highlights: I had the pleasure of being helped by Barbara. She was at the front desk together with Hugo, and I observed that they made a good team at the front desk. Even the guard stationed that evening, took the time to help me with my keycard that needed to be scanned at the elevator. One experience that I would like to truly highlight however, is my interaction with a staff by the name of David. I believe he's part of the Security team, and helped me with my bags. I will describe my interaction with David in further details below. After I checked out, I had asked to leave some of my bags with the front desk, so I can fetch my car (and savor the energetic culture of Little Tokyo while I can). One of the staff, an individual by the name of David proceeded to go out of his way to go above and beyond. He carefully helped me with all the items I had (I always have way too many things even as a lone traveler), ensured I tagged and fill out the information needed carefully, When I came to collect my bags, he not only gave me my bags (note that at this point he had already fulfilled his duties of having safely stored my belongings, and given them to me), proceeded to also carefully remove the tag from my suitcase, and - proactively came out of the front door and asked if he could help me ensure I had the space needed to do a 3-point turn so I can avoid the need to back up onto incoming traffic (as many reviewers pointed out, the main parking entry is unfortunately modified due to COVID). He then proceeded to remove 2 of the cones lined in the parking entry, and wished me a most pleasant day ahead (as I simultaneously greeted him the same). This last gesture, so unexpected, and so thoughtful, and one that really helped me as a nervous-enough driver, cap this 5-star experience. I wish to extend my sincerest gratitude to David, and have such high hopes that the hospitality industry will recover and continue to shine even amidst COVID, and long after the pandemic is behind us. Please pass along my highest compliments to everyone who had a hand in making my experience a most...