Quest Diagnostics — Local services in Los Angeles

Quest is a scam. They make you sign a ton of forms that they don't explain to making you think that my insurance will cover for the blood test but then puts a charge of TWO HUNDRED DOLLARS PER TEST. FOR A VITAMIN B AND D TEST. When I talked to the billing center they say that we where CLEARLY told that the insurance will not accept this charge and that we will have to pay for it. This is a lie. These people way over charge and have us sign a whole bunch of forms to confuse us then send a BIG FAT BILL. DO NOT USE QUEST IN MY OPINION. NOW THEY ARE THREATENING COLLECTION FOR SOMETHING THAT SHOULD HAVE COST HALF WHAT THEY CHARGE. I THINK THEY CHARGE SO MUSH FOR A IDIOTIC VITAMIN TEST BECAUSE THEY KNOW THAT INSURANCE WILL NOT PAY FOR IT AND KNOW THEY CAN DRILL IT INTO THE PATIENT. WHEN I CONFRONTED THE PERSON OVER THE PHONE THEY COMPLETE DENIED THAT THEY CHARGE TOO MUCH AND INFORMED ME THAT I AM PERSONALLY FINANCIALLY LIABLE AND THAT I WAS 'CLEARLY INFORMED"...

The medical professional who actually tended to me was very good. Nothing else about Quest is even remotely acceptable.

There's nobody who can answer questions. Just a screen with two options: Sign up for appointment or confirm you're there for an existing appointment. You also can't call them on the phone. It's clearly the CVS model of using a skeleton crew at all time to increase profit. As a result you're moved through with minimal consideration or face to face communication. The medical workers need to work on you quick because there's a whole room full of people waiting and maybe two or three in the back. It's turning medical care into a slaughterhouse model.

As a cherry on top they...

I give the lab technicians a five-star review as they are wonderful folks working at this location. However, I give the company as a whole a one-star review. There is nobody to talk to on the phone. Everything is done via AI agent on their website that don't provide any information and a total waste of time. I just had to reschedule my appointment with my doctor since after ten days Quest has not yet provided all my test results. Additionally, parking for this location is horrific and they don't validate parking. This is all due to corporate greed. You have a-holes running this company on...