Walgreens — Local services in Los Angeles

I've been a Walgreen's customer for years, so when I moved to the area I transferred my prescriptions here. I’ve used this pharmacy for a few months now with no issues… until last month.

I take 2 medications. My doctor writes a prescription for a 3 month supply of each. They're supposed to be auto-refill and I get a text every month telling me to pick-up. Last month I got a text for one of the meds, but that my other had no refills. I thought that was strange since my Dr. writes them at the same time. So I called the pharmacy. After being on hold for a very long time, an annoyed woman answered. She told I had no refills for that one medication and would have to contact my doctor. So I spend time and money making another Dr. appointment. My Dr. tells me that she writes both prescriptions for a 3 month supply and I should have 2 more refills left. She said the pharmacy can call her if I still have issues. So, being assured by my Dr. that I do have refills, I decide to use the Walgreen’s website rather than deal with a rude employee on the phone. I was surprised to find that the website shows I have 5 refills… going all the way back to December! The website was glitching on me (maybe the browser I was using) so I go into the store.

The woman at the counter waited a while before acknowledging me. She seemed civil at first, but she doesn’t like to look you directly in the eye. She was short with long dark hair and glasses. Pretty sure she’s the same person I spoke with on the phone. I explain the situation, and that the website shows I have refills. She took her sweet time typing on the keyboard. She asks me if I’d like to pick up my other medication too and I say yes. More typing, no eye contact. No expression. She finally tells me that she sees the refills but that I can’t get it for 3 more days. I have to wait until the 15th because the last prescription was filled on the 15th of the previous month. And yet I can pick the other medication up right now. That makes no sense, as they were written and dispensed at the same time. I’ve never had a pharmacy make me wait until an exact day to pick up a medication, even at this location. I was confused, but decided to just wait the 3 days and pick them up at the same time.

That didn’t sit right with me, so when I got home I checked the website. I saw that indeed the prescriptions were always filled at the same time, and that I was always able to pick them up towards the end of the month, never having to wait for the exact day. And when I looked at the medication in my refill history, I was shocked to see that the woman had put a hold on it in the system! It was flagged in red saying “pharmacist approval required,” on hold, etc. I couldn’t believe it. She had actually gone in, when she was standing in front of me clacking on her keyboard, and placed a freeze on that medication so I’d have to wait 3 days to pick it up. I have no idea why she would do that.

So after that I decided to go back to my old pharmacy, even if it means a further drive. I transferred those prescriptions to my old Walgreen's and they were able to fill them the very next day! No waiting until the 15th. Sadly just today another doctor of mine sent a new prescription to this awful store. I called my old pharmacy to transfer it from the Eagle Rock location, where it had already been filled. My old Walgreen’s says they don’t see it in the system and the Eagle Rock location would have to call them. So, hopefully for the last time in my life, I call this 1-star Walgreen’s and relay the message. The woman, this same power-tripping, petty woman literally raises her voice at me to tell me my old location is wrong, and says “We do not make phone calls!” I try to explain to her what they said and she interrupts me, raises her voice more and repeats, “We do not make phone calls!” I just hung up. There's no point. I think she gets off on withholding. I got it sorted it out with the other location finally, and I will never be...

I wish i could give them less than an one stare. This location sent me a text msg to come pic up my very sick Mom's new prescription's at 10:00a.m. So i left work on my lunch breach to pic them up. I arrived to store #6854, around 1:00 p.m. and found out that 2 of the 6 drugs had been filled. I waited for a while and then was told that it will take a while and to come back ( THIS WAS AFTER THEY LOOKED UP THE WRONG PERSON AND ALMOST SENT ME OFF WITH THE WRONG DRUGS…!) Then they told me that they would deliver the drugs buy 9:00 p.m. …..?????….! SO of corse i was late back to work and got my ass chewed out. I called the store at 9:45p.m to follow up and make shout that they had dropped them off to her. To my surprise they didn't and gave me a hard time win i asked if i could pic them up that night so that i wouldn't have to take her to the E.R. Well im at the E.R. right know writing this… (Glendale Adventist, Witch is a great Hospital if your dealing with strokes or rare cancers). To sum this up i feel that Walgreens Pharmacies are probably not the place to go if the medication you take is for your wellbeing, their not into your wellbeing and could not give less of a sh#$%^##tt about you! So far C.V.S. has always been very...

Let me state that this is my first google review. I had to do this so people know. I went in here to fill a prescription out. They didn't have one of them and told me it'd be ready 4 days later. That's fine, I'm a patient person. Then I called in 2 WEEKS LATER, they said that they didn't have it and they'd have to order it but it would be ready the following Tuesday. Today is Tuesday, they don't have it. I went in and they said that they tried to call the prescription on a rush order but it didn't come in. What does that even mean? I don't know. They wouldn't let me take the prescription to my Walgreens in Santa Monica because of legality reasons. They told me they ordered it again but wouldn't know until Friday if it's here? Again, it just logistically doesn't make sense. If you don't have it, you don't have it. If it's coming, it's coming. Am I missing something here? Go to another Walgreens. Walgreens is always amazing but this place is blatantly insufficient for...